VIDEO CREDIT: HuddleCamHD We're excited to share a video produced by HuddleCamHD that shows how to use our Chat150 as a wireless option in your Video Confere...
John B Anthony CO
Fairfield, NJ:
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As you're considering the different options for your company, take into account the benefits of chatting live with customers.
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Customer communication preferences are driving more activity and interest into modern contact centers. When communication between businesses and customers was centered around the phone, many customers opted to delay or avoid calling organizations altogether. Why? Because they had a litany of challenges etched in their minds: How long will I need to wait before I finally reach an agent? How many times will I have to provide my account number? How long is it going to take to get an answer?
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How to Build an On-Page Live Chat
The Nexmo Conversation API allows developers to build conversation features where communication can take place across multiple mediums. A key aspect of this is that the context of the conversations can be maintained across mediums, which opens up a myriad of possibilities. This tutorial will explain the basics of how the Conversation API works by using it to build a rudimentary on-page live chat as a…
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