Progressive Payment Solutions
Short Hills, NJ:
Why is customer support important for payment processing?
Find out what you need to know about customer service from payment processors. Learn what to look for to avoid problems and keep your business growing.
7 Tips to Knock Your Online Customer Support Out of the Park
Consumers demand fast action these days, so try these strategies to be a responsible and caring company.
What the Future Holds for Customer Support
Over the coming years, customer support professionals will be equipped to better assist customers through a combination of improved technology and soft skills.
Why Self-Service is the Future of Customer Support
Customer experience is evolving. Until recently, the gold standard for customer service was embodied by businesses such as Ritz Carlton. Helpful concierges were available for any need you might have…
How to Start Customer Support Outsourcing
Outsourcing Can Do More Than Save Money and Increase QualityMany companies look to outsourcing to save money. This is true, and it’s a great place to start.
Is Ditching Phone Customer Support a Smart Decision?
There’s an old saying – “the squeaky wheel gets the grease” – that sometimes rings all too true for customer……
How to Improve Your SaaS Customer Support
With today’s consumers being more tech-savvy than ever before, companies need to upgrade their customer service to attain their sales…
How to Elevate Customer Support from Within
Historically, Customer Support has been undervalued<br>It’s been considered a cost to companies rather than a driver of revenue, like Sales or Marketing. After all, it’s easy to measure the value of a sale or a lead. It’s harder to understand the impact of a successful support experience. The result: customer support has been, in a way, neglected.<br>Does Product always operate in a silo, divorced from the opinions and perspective of Support as new features are rolled out? No, of course not.…
6 Customer Support Tips to Better Your Business
If you're running a new business, it's important to embody these customer service tips to get ahead.
How to Minimize Customer Support Costs at Your Startup
Customer support is vital to the success of a budding startup. But do you really have to spend and arm and a leg to get it right?
How to structure your customer support organization
In this guide, we provide tools and frameworks to structure your customer support organization based on we've learned from our experiences at Zendesk.
Why Knowledge Management is Crucial for Excellent Customer Support
Category<br>The bane of any customer support experience is the absence of knowledge. Whether the inquiring customer doesn’t quite know how to phrase their question or the customer support agent doesn’t immediately know the answer (or isn’t aware the customer inquiry has already been answered) not knowing costs an organization time and money. Forrester has found that, in support scenarios, customers most value companies that respect…
How Customer Support Training Can Transform Your Business
Still wondering if it’s worth investing in your customer support agents training? Discover how Customer Support Training can transform your business!
6 Reasons Why I Love HON Customer Support
When I began my career at HON as a Business Relations Specialist in Customer Support, I was a recent college grad finding my way in the world. Though I knew little about the office furniture indust…
5 Tips on Building an Epic Customer-Support Team
Written by LEYLA SEKA Let’s face it: When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional.…
Customer Service Trends and 5 Awesome Customer Support Software Options
Every year, businesses consider ways to provide increasing levels of customer service and reduce customer care costs. For many, lowering…
5 Reasons to Reimagine How You Offer Customer Support
In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
How Good Content Can Reduce Customer Support Costs
Customer support is paramount to keeping your organization’s lights on. The crossroads of customer support and cost reduction can be…
How Tiny Businesses Can Offer Stellar Customer Support
Running a small business can feel like having octopus arms. Daily operations sometimes dominate the narrative, pushing aside long-term strategy. Customer Service is a buzzword, but Customer Support is the practice of anticipating customers’ needs and going above and beyond to make them feel valued before any problems arise<br>Providing a positive experience for your customers isn’t just common sense, it’s good business. Companies who prioritize…
