NOWSPEED INC
Westborough, MA:
Why Customer Service Integrations are Essential to Success
It seems like all areas of a business now rely on software in some way. There is payroll software for……
How AI Changed Customer Service
See how businesses use AI to improve their customer relationship management.
Why Digital Twins And Customer Service Are A Perfect Pair
By bridging the gap between the physical world and the digital world, digital twins can enable a brand’s customer service to provide this differentiated level of service through the data they provide.
Why ransomware criminals need great customer service
Yes, even bad-guy malware developers have to keep their "customers" happy. Read what happens when F-Secure tests the "help desks" of four crypto-locking malware makers.
IT & Customer Service: Why and How to Do It Better
If the IT department doesn't serve its end users well, those users may find undesirable, unsafe alternatives. What can CIOs do to improve IT's customer service?
4 Tips to Strengthen IT Customer Service Response
As consumer demands continue to shift, customer care solutions teams are beginning to further rely on new and advanced technical support processes to better meet their patrons’ needs.
3 Costly Customer Service Mistakes and How to Avoid Them
Hire the right customer service agents, onboard them properly, and use data-driven management
How Computers Could Make Your Customer-Service Calls More Human
The robotic call-center agent reading from a script is getting a makeover as a number of companies develop software to give agents real-time feedback about how their customer conversations are going.
We like Artificial when it comes to intelligence for customer service
Artificial Intelligence (AI) for business is red hot, and Artificial Intelligence or AI for customer service is white hot! For once, artificial is good.
Training Customer Service Agents To Become Security Defenders
There is no such thing as ‘designing an artificial intelligence (AI) strategy’ because AI should be part of the business strategy. Before you start designing an AI system, ask yourself this: what are your business challenges and how can technology deliver value and assist your employees? Security is one of the biggest headaches for any …
How AIOps investment improves customer service, boosts ROI
Many companies prefer a traditional IT operations model, but others may see an improvement in customer experience by choosing AIOps. Learn more about how AIOps affects CX.
Accelerators done well: The secret to smooth software integrations
Accelerators – pre-built, pre-tested, and well-documented code that makes the integration smoother – are central to good integrations. With them, you realize these benefits: vendor selection, project planning, implementation, and ongoing support.
How the Cloud Is Revolutionizing Small Business Customer Service
Cloud services offer multi-channel monitoring that can make a big impact in the customer experience for small businesses.
Why AV Integrators Need Automation
For a great AV tech customer experience, one key component is great customer support. Automation in AV and IT helpdesks can significantly diminish the time burden placed on AV pros, while at the same time providing superior customer experience. That’s a big deal when it comes to allocating your people resources and delivering
5 Reasons Why Integrators Should Attend ISE
ISE provides integrators with a look at the latest product releases and enables them to network with fellow AV professionals from around the world.
Good Customer Service Prevents Disputes and Chargebacks
Customer service is a merchant’s first line of defense against unnecessary disputes and chargebacks. Learn how Verifi can support your customer service efforts.
Top 3 Reasons Why Cloud Integrations Fail
So why do cloud integrations fail and why might the 3DEXPERIENCE platform be a better solution for you? I’m going to look at a few key expectations and use-cases
How To Keep Integration Industry From Being Hacked
Nicholas Webb tells NSCA Business and Leadership attendees: systems integration is out and value integration is in.
5 Questions Every Integrator Should Be Asking.
For those of you who don’t know me well, I am pretty active in networking with other AV Professionals, Technology Managers, Designers, Content Producers, etc. If there is one thing most of them agree on, it’s that doing a proper needs analysis is the only way to assure that our systems meet all of our …
