Business is quite simple when you get right down to it. It’s all about problems.
Want to improve customer service? Look no further than your company’s culture for the surest way to create a positive customer experience.
Every business requires solving problems often. How well you do it is what separates the winners from the losers. Is your approach the best?
How to approach and solve unique problems is what identifies successful entrepreneurs and differentiates them from the rest. Read more!
Are you nervous about adding live chat to your online store? It’s completely understandable. Live chat changes the game. It moves conversations into almost-real-time, and while that can be scary—but it also creates new opportunities for delivering exceptional customer service.
If you’re focused on scaling your business, there are many challenges you face, from forecasting the resources you’ll need to figuring out how not to drain your bank account when setting up new branches. Acumatica is designed to help businesses grow, which means we’ve seen many of customers go through growing pains. What are some of …
Successful closes of strategic sales happen when others say “Thank you” for your help in solving their problems – whether it’s your solution or someone else’s.
With WeWorks problems mounting is the future of coworking more independents and less chains? That's what newly launched Desana is betting on.
It can be crucial for figuring out if business problems are issues with the system, or problems with people
I'm sure you've done everything by the book - and admittedly, this could be right. But if you're facing conversion problems, then there's something missing from your overall strategy.
The default approach to customer service is to respond to problems as they arise. This may satisfy the customer, but it won’t surprise or delight them.
One can build your career, the other will make you CEO.
In any conversations about innovation phrases such as ‘that was a good idea’ or ‘the idea wasn’t great to begin with’ are inevitably surfacing<br>It is true that an idea is at the core of any innovation. Therefor when talking about their company’s innovation efforts, most executive refer to their ideation streams. These come in all shapes and sizes: from hackatons to executive challenge. But, when the lack of outcome is brought up in the conversation, apparently they’re plagued by the same issues:…
Why frontline employees need to be part of strategy-making.
Before you pop the bubbly and celebrate that new big client, ask yourself: is this a blessing or a curse?
Small businesses can overcome limited resources by following three basic steps.
4 Upsides to the Challenges We Face on the Job Several years ago, I was having a really rough day at the office. It seemed everything that could go wrong was going wrong—at the worst possible time.
Poor customer service is a staple of the federal government. Will a revamped CX strategy lead to better results?