Samanage
Redmond, WA:
What Does It Take to Work at an IT Help Desk?
The Help Desk: Ask us anything
Today the Globe is launching a series we’re calling The Help Desk, in which we’ll attempt to answer some of the many questions this life poses — especially life in this particular part of the world.
Help Desk: How to console those in mourning
For the over-50 population, coping with painful losses is an inescapable part of life.
Is an IT Help Desk the Same Thing as an IT Service Desk?
Google is no help whatsoever in determining the difference between a help desk and a service desk. That
Garden Help Desk: How can I protect my beets?
Question: I think I can plant my beets in a few weeks, but I don’t want to have the same problem I had last year. I don’t know what you
IT service desk vs. IT help desk: What's the difference?
The IT help desk came first and was focused on fixing IT. The IT service desk looked outward and got a big assist from ITIL. Going forward, they may both be superseded by something called Enterprise Service Management.
Help Desk Quick Fix: How to back up your phone before you lose it
Your lightning-fast guide to the tech in your life.
How Would You Rate Your Help Desk?
Learn how to measure success, identify strengths and weaknesses and improve the efficacy of your help desk.
Why Atlassian is buying Halp, a Slack-first help-desk company
Instead of competing with Slack, Atlassian is acquiring a service that lives right inside it.
Why Are Help Desks Important for Businesses?
Help desks are the part of a company that specialize in providing information, assistance, and support to customers. No matter what your organization specializes in, the help desk is most likely an essential part of your business. The help desk plays a huge role in keeping things running smoothly and ensuring that any issues that may arise get taken care of in a timely manner.
Help Desk Versus Service Desk: Which Does Your Business Need?
While many lump IT support into one big bucket, there are nuances to the different models.
What Is The Difference Between Help Desk Services & Desktop Computer Support?
In searching for the ideal outsourced IT support company for your business, you may have come across some technical terms and phrases. Many of them are
Help Desk vs Service Desk: What’s in a Name?
Have you ever overheard people having heated discussions about the differences between help desks, service desks, and IT service management……
Help desk vs service desk: what’s in a name?
Regardless of what you prefer to call these support teams, there are many solutions that help you better meet customers’ needs.
