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Verint Offers Tool For Finding Gaps In The Customer Experience
Anomaly Detection can detect chances in CX scores and determine the cause, the company says.
How Friction Hurts the Customer Experience
Today’s consumers are used to having their needs met when, where, and how they want. What does this mean for your insurance agency? ITC CEO Laird Rixford explains.
What Does Customer Experience (CX) in Insurance Look Like?
According to a New Horizons report , insurance companies lag behind other industries in the realm of digital transformation. It is no surprise that CX in the insurance industry is also severely lacking . 81% of companies expect CX to be the key battleground in the race for market dominance. In a crowded and traditional market like insurace, it is clear that CX is a key…
Should I Be Buying Insurance For A Better Customer Experience?
If you're looking for a better customer experience, you've probably heard this pitch: Buy insurance. It's a familiar, and increasingly urgent, proposal. And there's a reason for that.
Insurance Customer Experience Innovation: 5 Disruptive Examples
Today, virtually every industry is ripe for disruption. The $3.7 trillion insurance industry is no exception. In many ways a perceptually commoditized business, those companies that win – like the famously customer centric USAA – are those that create differentiation through the experiences they deliver, and the ways their customers feel as a result<br>Yet USAA and a handful of others like it are the exception…
How can insurers personalize customer experience with the help of technology?
In insurance, the entire value chain from pre-purchase & purchase and moving on to lifecycle management & claims before culminating in renewals can help carriers pick moments of truth which have the highest impact from a personalization point of view
How to cut friction from the insurance customer experience
Five strategies that insurers can use to cut friction from the customer journey as they work towards digitally transforming their business.
How Chinese insurers can improve customer experience where it matters
While many of China's industries have adapted quickly to meet changing customer demands, the insurance industry has taken a bit more time to respond. According to McKinsey's latest research, customers have a better experience with their banks than they do with insurance companies.
Get to know popular cloud monitoring tools
Comprehensive cloud monitoring tools make the difference between productive deployments and problematic ones. Cloud providers and third-party vendors all have monitoring services, but it's up to you to decide which works to keep track of applications. Evaluate these seven popular options.
Decipher how and when to utilize the Azure logging options
Granular log data can help enterprises monitor IT resources and identify the perpetrator of a system breach, as well as plug any gaps. Check out Azure logging options and learn which ones to use -- and when -- as well as the features of Azure Monitor.
A Guide to Finding the Right Managed IT Services Partner
As outsourcing IT becomes commonplace, businesses must know how to use it effectively.
Download Your FREE Guide To Finding An Accessible home
Finding an accessible home isn't easy, so we've teamed up with Branch Properties to create the Ultimate Guide to Finding and Accessible Home - and it's completely FREE.
Bridging the gap between management and frontline teams with the cloud: A guide
The next step will be evaluating whether the cloud tools already in place can do everything that managers and frontline teams will ask them to do.
Finding the Database Server
This article is explores common questions that arise when managing a large number of SQL Servers. Specifically, T-SQL and PowerShell methods of analyzing a list of servers and their metadata is demonstrated with complete code snippets designed generic enough for use in most environments.
Finding the Right Home Inspector
Know what to expect and choose a professional you can trust.
Finding a good home inspector
Finding a Good Home Inspector requires some time and due diligence. Q: What is best way to select home an inspector? What criteria should I use to select a good inspector? I want to make sure the hou
How to use Bitwarden for password protection on Active Directory
Bitwarden is a fantastic tool for managing passwords. It has applications for every platform, a browser plugin, and a self-hosted version, and it offers some great password management tricks like folders and collections. One of my favorite features is that it will keep a history of your old passwords, which is a great feature for enterprise users.
Finding Success with Migrating Applications to the Cloud
If you’re like most enterprises, migrating applications to the cloud is part of a bigger strategy for improving the customer experience, increasing agility and integrating data, and better understa…
