BK Media Group
Longmont, CO:
The Universal Analytics Video Guide
With Universal Analytics, you’re going to be able to perform multi-platform tracking and easily customize configuration settings.
An Easy Way to Upgrade to Universal Analytics
Last year we launched Universal Analytics , a new technology that allows you to measure customer interactions across platforms and devices....
How to Use the New Google Analytics Advanced Segments
Advanced Segments allows you to isolate specific types of traffic within your Google Analytics reporting. Let’s dive in to how you can start using Advanced Segments today.
How to Create a Universal Streaming Watchlist With Plex
Finally, the little server that could has solved our streaming platform crisis.
How to Design an Intelligent Retail Store Using In-Store Video Analytics & VMS?
Retail industry has always faced heavy losses due to pilferage. Though loss prevention officers and video surveillance do their part to stop theft & pilferage
How to Correctly Use "Guiding" and "Leading" in Teleprospecting
The way in which a question is phrased and whether it is an open-ended or a closed-ended question, can drastically affect the response that is received. Ideally, teleprospectors should guide a conversation, allowing it to
How Data Analytics Is Shaping What You Watch
Behind every success Netflix has had, a powerful analytics machine has laid the groundwork.
Communicating Effectively (aka the "Tone Guide")
Communicating Effectively (aka the "Tone Guide")<br>Last updated last month<br>We are our customer’s wise friend, not a corporate policy enforcer or policy defender. We want our customers to succeed, and we are the guide to help them when they need it. Our customer is James Bond, we are Q: equipping them with the tools, resources, and knowledge to win the day*. To that end, our tone is marked by these qualities (with the helpful acronym CREW):<br>Confident, not Apologetic<br>Welcoming, not…
How to Grow Local Business with Call Tracking & Analytics
Immediately upon implementing call tracking you have a clear view intoThis data helps businesses und...
How emotion analytics will impact the future of NLP
The future of NLP looks bright with emotion analytics, as this could help vendors build conversational agents that can better understand human speech.
A Consultant's Adoption Guide: 4 Secrets to Successful Adoption
An organization doesn't realize ROI on its technology unless people are actually using the system to drive business results. Together, we can design the most innovative products. But unless we actually get people using them, they have no value<br>As a consultant who’s done over 30 implementations since 2007, I’ve discovered four ways to accelerate your adoption. When I start a CRM implementation, I focus on…
Build a Universal Search API with GraphQL and AWS AppSync
Have you ever looked at a feature of a mobile app and wondered how they do something? Me too! I like to figure out how they built those…
Universal Trade Show and Event Charging Stations
Our charging stations are ideal examples of how Classic Distributors drive innovations. Several years ago, we were asked to develop a charging station with two monitors. Good idea. Great product. B…
Case Studies: How Companies Use People Analytics to Achieve Results
These stories reveal how others use people analytics analysis, what they learn from their analysis and, how they then take action to achieve value.
Sisense BrandVoice: What Business Leaders Can Learn From Consumer Analytics
Fitness trackers and smartwatches do something similar; they use algorithms to alert us when we’re behind our average movement for the day while also suggesting activities to meet our fitness goals.
Stonly lets you create interactive step-by-step guides to improve support
French startup Stonly wants to empower users so that they can solve their issues by themselves. Instead of relying on customer support agents, Stonly wants to surface relevant content so that you can understand and solve issues. “I’m trying to take the opposite stance of chatbots,” founder an…
How Visual Mobile Analytics Can Improve UX and Increase Retention
Hearing about a magnificent rainbow doesn’t hold a candle to seeing a magnificent rainbow. There is something to having a visual picture that simply cannot be matched by imagination. Or data. Recei…
What does an analytics-driven contact centre look like?
What are the foundational elements of the latest, analytics-driven contact centres - and how are they improving customer experiences?
How Procurement Analytics And Systems Support Zero-Base Budgeting
The application of procurement analytics and systems in the zero-base budgeting process is key to ensuring successful outcomes for your company’s initiative.
Speech analytics success factors: How to get the most from your solution
As anyone with an iota of business nous will tell you, getting the right technology in place is only part of the puzzle. The technology is important, yes –
