Ultimate Software Named Gold Winner for Best Customer Service Department of the Year
Now, insurers can automate the analysis and classification of incoming text by applying machine learning and using historical data.
Yes, even bad-guy malware developers have to keep their "customers" happy. Read what happens when F-Secure tests the "help desks" of four crypto-locking malware makers.
Customer service is one of the most important aspects of a business seeking growth and success. Companies strive to differentiate themselves from their competition, and providing comprehensive care to their customers keeps more. The post Top 5 Benefits of Outsourcing Ecommerce Customer Service appeared first on Global Response. Industry
Some areas of life are the same across the board regardless of a customer or client’s circumstances. Customer service is one of those amenities that every client expects, but there are subtle differences when offering insurance consulting services to a high net worth (HNW) individual. [...]
Outsourcing your customer care to an offshore company can put your customer service reputation in jeopardy.
Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.
For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…
In the Age of the Customer, expectations for service have never been higher. Your customers carry more devices, and are more connected, informed and empowered than ever before. Today’s ultra-smart customer demands connected, seamless, omnichannel experiences — and they won’t settle for anything
Customer service is difficult, expensive and unpredictable. But it's a mistake to assume that any particular example is automatically either good or bad. A company might spend almost nothing on customer service but still succeed in reaching its goals. Customer...
Companies that respond to these trends now will be better prepared to succeed and maintain their competitive advantages.
Customer satisfaction is an elusive concept for every business, be it a huge corporation or a sm...
What you can learn from one entrepreneur who has been in business for nearly four decades.
Many companies emphasize great customer service, but just how important is it? In this infographic, we'll look at just how much of an impact customer service can have on your business.
Social is no longer a secondary component to your business, and learning how to properly deliver social media customer service is essential to success.
Be honest. Is your small business really wowing your customers and clients? Every professional knows that customer service is important. So why is it that the small businesses getting it right are in the minority?
Discover the power of compiling a wow guide for your company.
Social media may be the most valuable customer support channel at your disposal
"Outsourced customer service: A game-changer?" That's the question my clients ask when they come across the term.
Private cloud platforms rarely include the advanced services your applications demand, services like access control, traffic optimization, DDoS mitigation or...