Country Hearth Inn
Barton Chapel - Augusta:
Stop ignoring your hotel’s unsung heroes
12 SEPTEMBER 2014 6:28 AM
One of the most important staff positions in your hotel is typically the most overlooked. There’s no better time to change that.
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It’s easy for hoteliers—and the journalists who cover them—to overthink the guest experience. We see innovations in tech or art-house-inspired design or bold new service initiatives and we’re drawn like moths to a light.
I’m not saying these more technical, sophisticated elements don’t matter. On the contrary, they most certainly do. But they’ll never mask shortcomings in the single most important aspect of a hotel stay: cleanliness.
Just ask the folks at…
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It's a great time to visit the greatest city in the world. Come be a part of it.
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