Soundbite Communications
Bedford, MA:
Real-World Lessons to Smooth the Journey for Contact Center Modernization
Learn how to migrate off legacy contact center platforms and create a modern customer experience to serve your customers better and improve your analytics.
What we talk about when we talk about application modernization
Can you truly modernize a legacy application without changing the source programming language? In a word, no.
Why Digital Transformation Should Start with a Modernized Network
Network modernization gives an organization a flexible and cloud-optimized network – and should be one of the first steps for digital transformation.
How Upgrading Technology Helps Modernize the Business
New ERP and SaaS systems can spur changes in the operating model.
How Enterprise Companies Are Implementing Customer Journey Mapping
New research from Ascend2 reveals how enterprise-level companies effectively are implementing a customer journey mapping strategy.
State of the Customer Journey: Top Challenges and How to Tackle Them
Customer experience is now a key differentiator thanks to the rapid influx of data that can be leveraged to deliver a seamless customer experience.
Why content services is IT modernization
Content services represents a range of complementary technologies that government agencies can combine to coordinate the use of enterprise information.
How to Smooth IT-Business Friction
Infographic: Why can't IT pros and business pros get along? Maybe there is inherent tension between the two groups, but there are ways tech and end-users can work together. BMC Software looks at the prevailing sentiment and offers suggestions to improve communications.
Tech Modernization: How to Start Building a Foundation
Technology modernization poses challenges to IT leaders, but it’s possible to minimize disruption, prepare your workforce, and manage costs for optimal ROI.
How digital leaders tackle IT modernization
Companies with transformative digital strategies are well on their way to freeing themselves from the costly burden of legacy systems.
4 Tips to Creating a Smoother Transition to IT as a Service
IT as a Service offers a customized approach to technology solutions. Give your company the ultimate flexibility with these four steps to service-based IT models.
Cloud Hopping? How to Make a Smooth Transition
Cloud hopping is becoming the new norm in the enterprise market. As IT spending continues to grow, enterprise buyers shop around for turnkey solutions that satisfy their needs for file sharing and storage. As the competition between cloud providers stiffens, enterprise buyers are capitalizing on the power of choice.
How The Channel Can Smooth 'End Of Life' Transitions
For many companies, IT budgets follow the Pareto Principle where 80 percent of spend involves keeping the lights on while the remaining 20 percent goes towards new and innovative solutions. A big chunk of that 80 percent often goes into what we in the IT industry call “legacy” products – those tools that have been around a long time and that may still fulfill a role within the business. When vendors retire or no longer support those legacy products, it is often challenging…
DevOps or Die: How to Thrive Across Your Business
We’ve all heard “the journey is more important than the destination,” and we’ve seen countless DevOps journeys. But in the business world, let’s be real; the destination is essential. DevOps equates to delivering products to customers faster. Cold, hard cash. Competitive survival vs. disrupted death. That’s why companies are rolling DevOps out beyond dev and ops to every part of the business – sales, marketing, HR…
How I Did It: Modernizing Through a Meeting App
Six app benefits that helped to sway final decision makers
Why Customer Experience Is a Journey, Not a Destination
If you want to create a culture where digital transformation thrives, where customer experience is paramount, what should you do?
Modernizing IT: How to thrive as a CIO ‘value broker’
IT is undergoing a sea change, thanks to shifting budgets and the rise of ‘shadow IT.’ But with company-wide vision, strong IT-business relationships and a focus on value, CIOs can expand their horizons.
A need for speed: Why data at the edge is the ultimate modernizer
As the network edge becomes more substantial, speed and flexibility are differentiators for data delivery.
How to enable IT modernization through network, cyber improvements
In the IT modernization strategy, OMB says EIS provides access to managed security tools and services, help small and micro agencies access new capabilities and consolidate acquisition of these telecommunications and security services.
How to Handle Live Transfers Like a Boss
Live transfers are designed to facilitate silky smooth handoffs between an SDR and AE in real-time. But let’s be honest.…
Guidelines For a Smooth Transition to the Cloud
You can alleviate concerns about transitioning to the cloud by arming yourself with information. Learn about your business’s particular needs, your customers’ expectations, and the type of services you anticipate delivering, for both current operations and future growth. The following guidelines should help you begin planning a smooth implementation of a cloud contact center<br>1. Evaluate your environment. Get your business and tech specifications in order…
