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Safety can only happen if your Personal Protective Equipment fits correctly. In this GEMPLER'S video, we review how to don and fit check a half mask and full...
Health plans that use data to deliver better service, retention, sales and health management will gain in the new consumer-focused business model.
Signs mysteriously appear on a man's lawn in Stow, a jogger is attacked by a turkey in Brookline, and other odd tales from local police blotters.
Employees nearing retirement have a big decision to make: what to do with their workplace savings. Do they have an efficient drawdown strategy? Plan sponsors need to prepare their employees for a smooth transition from saving to spending their retirement income. Employees need access to the appropriate tools, education and menu options that will help them reach their retirement goals. And the DC industry has an obligation to ensure that the framework is in place to support the aging workforce.
The last thing you expect on a family trip to the park is for one of your family members to get injured. If your loved one is injured in a public place as a result of another person’s wrongful action or negligence, you’ll want to hold the responsible party liable. Most recreational parks are owned […]
When they call it quits, have you done everything you can to keep them? Could you have done more? Member retention requires giving it your all.
What do we do when a non-member gets access to a member-only benefit?
What options do you have when you are injured in a car crash and the at-fault driver is a friend or family member?
Testimonials — be they from team members or social media influencers — are just one way to prep newbies for difficult benefits decisions.
Arbitration Award by Default Upheld Against Tardy Appeal People like to sue insurance companies. They believe, often correctly, that it is easy because jurors dislike insurance companies and even i…
Vulnerable Australians could be about to lose the insurance attached to their superannuation funds.
You can tell that Medicare for All is becoming a real possibility when it gets a rigorous cost-benefit analysis and when its advocates start seriously raising and addressing the inevitable downsides of the policy. There is no greater downside to Medicare for All than the 1.
What happens when both you and your family member, or multiple family members, get injured in a car accident? Can you all have the same lawyer?
Do you know how your front line employees explain Reg E. options to members? If you don’t, I’d encourage you to sit on the other side of the desk and listen to how the options are presented. Your employees should be presenting your members’ options in a way that is clear, consistent, compliant and objective. …
Payor organizations that end up improving healthcare member engagement use their data to achieve improvements at the member and demographic level.
Customer churn is an ongoing challenge in the health industry. See how technologies like AI and ML can help organizations proactively retain members.
Healthcare payers increasingly need to personalize the member experience to compete in a world where consumer-centric healthcare is the norm.
In this blog series, we explore experience design for the patient and member journey. Strategy to Improve Digital Experiences in Healthcare Healthcare Journeys: Understand Barriers, Disconnects, and Alternate Paths The fundamental place to begin is with a deep and empathic understanding of your audience, their journeys, emotional context, and the specific and logical paths they […]
When most hear about bad doctors losing their licenses to practice, they rest assured in the knowledge that the doctor in question can no longer cause harm to patients. They take solace in the idea of a body of accrediting agencies working to keep the patient population safe and saying to this person “you are [...]