Patient Transport Elevators Effective July 30 on University Campus

Patients are not customers.  Here are 6 reasons why.

The patient is a person, not a customer. We must approach each patient with humanity, not customer service.

Patients much likelier to choose hospital that employs their doctor

When patients have to go to the hospital, they're likely to choose a facility that employs their doctor, a new study suggests. The study, which finds that patients of independent doctors often choose low-cost and high-quality hospitals, hints that not all organizations are successfully integrating care.

How physician IT use would be assessed under MACRA

Scoring approach would encourage patient engagement, security, information exchange.

3 Ways Obamacare Is Changing How A Hospital Cares For Patients

For the first time, doctors have a financial incentive to keep patients out of the hospital. That's leading to some interesting changes.

7 tips for improving patient safety in hospitals

An AHRQ report shows hospital efforts to improve patient safety have resulted in about $19.8 billion in cost savings.

Thoughts on fixing the patient waiting game

Our columnist considers what the new culture of technology-enabled instant gratification means for patient satisfaction. Can providers better leverage those same technologies to improve practice workflows and minimize patient wait times?

4 Steps to Achieve Patient Engagement With Technology

With increasingly powerful digital technologies, health care systems now have the means to deliver meaningful patient engagement.

Is Your Campus Addressing These Top 5 Lab Hazards?

If your institution has a lab, be sure to take appropriate precautions.

Four Metrics to Measure Patient Access at Physician Practices

Use these four metrics to evaluate patient access at your physician practices.

Providers Lack Tools to Boost Patient Safety, Achieve Zero Harm

New data from the Joint Commission revealed that many providers do not believe they have the support necessary to achieve zero harm and prevent patient safety issues.

University Medical Center: What building better symbolizes the future?

It is a building in the city center that decidedly symbolizes the future.

Are BHI and CCM Cost Effective Standards for Patient Care?

Behavioral health integration will coordinate patient care to feature both physical and mental health evaluation in the patient-centered primary care setting.

Many patients leave the hospital unsure what to do next

A new study indicates many patients leave the hospital without a clear understanding of what to do next. But there are some key things providers and patients can do to help address the problem.

Finding the Right Hospital

What's good for patient satisfaction may not be good for medicine. Awash in marketing, the key questions to consider when choosing a hospital

How Non-Clinical Staff Enable Patient Engagement, Care Coordination

As patient navigators, health coaches, and community health workers work to boost patient engagement and care coordination, it's important to learn the distinction between the three.

The Critical Quality Measure: Patient Safety