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Tips for dealing with negative customer feedback

Customer feedback comes in many forms and can eve be hostile. Often, customers reach because they need assistance in better understanding the product or too. Remember these tips when tackling the duty of dealing with customers in flux.

Infographic: 6 Examples of Shockingly Great Customer Service

For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…

Patients are not customers.  Here are 6 reasons why.

The patient is a person, not a customer. We must approach each patient with humanity, not customer service.

What is the HERS Index?

The Home Energy Rating System (HERS) Index is the industry standard by which a home's energy efficiency is measured.

5 Ways to Grow the Value of Each of Your Customers

Learn how to get the most out of the customers you already have.

Why Businesses Should Go Beyond 'Customer Service'

5 Tips On Providing Stellar Social Customer Service

Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.

Five Customer Insight Mistakes You Must Avoid

Customer Behavior - Customer insights are essential to growth and success, yet they remain the elusive holy grail of many a businessa seeming exercise in futility. But you can avoid others' mistakes and ...

How to Build Your Own Bond Portfolio

When creating a portfolio, look at credit ratings, yield, cost-comparisons and more.

10 Tips for Writing Better Online Marketing Content

When a customer starts the conversation, it takes more to keep it going than a standard sales push.

How to Create a Buyer Persona Map

Learn how to create a buyer persona that goes beyond demographics to include relevant details to help you close the sale and improve customer loyalty.

'Knowledge-powered' digital customer engagement

Solution enables the retailer to deflect up to 50 percent of requests for inbound contact into their customer service centers.

What Motivates Millennials to Work and Shop [Infographic]

Customer Behavior - Before you engage Millennials, you need to understand what drives them. Check out these stats about Millennials in the workforce and marketplace.

Startup Marketing And How Emotion Drives Customer Action

Put down the calculator and ignore the data for a second. Contrary to popular belief, startup marketing is not all about quantitative metrics and growth..

How Engaging Customer Experiences Can Drive Revenue

Growing competition and consumer power are eroding traditional product-based advantages, forcing marketers to shift to a new battlefield: customer experience.

How to Measure and Improve B2B Customer Loyalty

Customer Relationships - By ensuring that your marketing encourages repeat business, brand loyalty, and customer referrals, you give your business the kind of boost that can't come from any other source. But how ...

Five Effective Ways to Build a Strong Online Reputation

Customer Relationships - Online reviews can pop up when you least expect them, leaving a lasting effect on how potential and current customers perceive your business. Improving your online reputation is no walk ...

How to Build a Social Media Dream Team

Every team is different, but there are always a few key players you need to be successful. This is as true whether you want to win a trophy or a customer.

What Advertisers Really Need to Know About Cross-Platform TV Measurement

Is the ad industry asking the right questions when it comes to cross-platform TV ratings?