Americans traveling abroad could have been tracked.
As companies rely more on co-location, cloud and other off-premise computing models, enterprise IT needs to improve how it selects and manages vendors.
For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…
Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.
Customer Behavior - Before you engage Millennials, you need to understand what drives them. Check out these stats about Millennials in the workforce and marketplace.
Every team is different, but there are always a few key players you need to be successful. This is as true whether you want to win a trophy or a customer.
Marketers using location data to build and target audience segments should be wary of inaccuracies that can derail their efforts. eMarketer spoke with Steven Rosenblatt, president of Foursquare, about the right questions to ask about data accuracy.
This simple guide and template for entrepreneurs and business owners will help you prioritize goals and create an action plan to increase productivity.
Chatbots, already capable of customer service work, can be integrated with ecommerce platforms to monetize your social media accounts and instant messaging profiles.
So you've thought of the next big thing. Invention expert and promoter Tamara Kleinberg explains how to turn it into a success.
Cannabis companies are in a race to achieve stratospheric sales growth in the coming years, and many companies aim to reach the one billion revenue mark in the near future.
There are many ways to track someone’s cell phone without them knowing, but is it possible to track your own teenager’s cell phone without him or her knowing? Maybe they are exhibiting suspicious behavior, have friends or classmates who are bad influences, or you just want to make sure they reac...
Kat Cole says curiosity and helpfulness drove her to the top of her industry
Your company may not be a "billion dollar startup", but that shouldn't stop you from designing your workplace like it is!
Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares the importance of customer trust. To find out more about creating more loyal custo...
Discover How to make your customers feel Important should be number one on top of your list. We want to give a wow factor to our customers and basically the ...
Marketers are constantly trying to figure out how to reach their target audiences. They are faced with challenging questions. What is the right strategy? What is the right message? What is the right
Why meeting the needs of the “everything customer” is critical and three ways CIOs can do so to gain a competitive edge.
While the average total cost of a data breach may be trending downward, the average cost of $3.62 million remains a hefty price tag. Data breach cost is made up of several factors, including engaging experts, providing hotline support, offering free credit monitoring, and conducting investigations, and releasing communications. Another factor is the extrapolated value of customer loss. Let’s take a deeper look at the data…
Customers often start out thinking their wants are actually their needs. But as is so often the case in life, money (or the lack of it) clarifies the difference. As salespeople, we must ask the clarifying questions that help your customers recognize reality. They might not get everything they want, but you can help them get what they need.