Merchandise returns accounted for more than $260 billion in lost sales last year. But new apparel and footwear fit technology, size-shifting robots and data analysis tools are changing the equation.
Is there anything better than a good deal? Answer: probably not. That's why the greatest place in the world is, hands down, the dollar store. While regular
The fight between utility and experiential commerce promises to be one of the hottest yet seen on the web. What are the keys to retail success in each model?
Bonobos is opening stores to prop up its online business, and drawing investors.
Fabric Structure customization: a crucial component to look for when searching for a company to provide a temporary structure to fit your needs.
Here are four ways to design a returns process that engages customers and makes them feel valued.
Will you earn moola while doing something you love?
We all know that return policies vary widely from retailer to retailer (or e-tailer to e-tailer, right?). Here’s a rundown of some of the most flexible return policies out there so when purchasing items for you (or gifts for family and friends), you don’t get stuck with something that cannot
Fit technology has the potential to give online shoppers more confidence and slash retailers' return rates. But how helpful is it yet?
From a lunch out with work colleagues, to a new piece of tech which helps us fit into our friendship circle, we give out money — just…
Nobody is likelier to have ideas for avoiding customer problems than whoever is solving those problems, face-to-face, with unhappy customers.
Amazon cultivated an image as a customer-friendly company in part by making it easy for shoppers to send back items they don’t want. Then it started banning customers who return too many items.
Chinese overseas students, who are increasingly wealthy and keener to splash and spend their (parents’) cash, represent a huge opportunity for brands.