How to Achieve 98% Satisfaction While Supporting Thousands of Customers

5 Tips On Providing Stellar Social Customer Service

Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.

Infographic: 6 Examples of Shockingly Great Customer Service

For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…

Why Businesses Should Go Beyond 'Customer Service'

What Motivates Millennials to Work and Shop [Infographic]

Customer Behavior - Before you engage Millennials, you need to understand what drives them. Check out these stats about Millennials in the workforce and marketplace.

How to Build a Social Media Dream Team

Every team is different, but there are always a few key players you need to be successful. This is as true whether you want to win a trophy or a customer.

How to Structure Your Company's IT to Achieve Business Goals

Business leaders must often make decisions about information technology, greatly impacting the state of their companies.

How to Win with Customer Satisfaction

As business owners, top remodelers use key financial, accounting and marketing metrics to monitor the health of their firms. The accuracy and timeliness of those metrics correlate directly to the quality of an owner’s decision making. Better data leads to better decisions and ultimately to a bigger bottom line. Over the past decade, the importance…

Customer Satisfaction Surveys: Questions You Can Ask [Infographic]

To keep customers, you need to know their needs and wants and preferences. That's what customer satisfaction surveys are for. But what types of questions should you ask?

The Big Problem With Customer Satisfaction Surveys--and What to Use Instead

To gather real insights, you want stories, not surveys.

How Employee Satisfaction Affects Customer Satisfaction

There’s a direct link between employee satisfaction and customer satisfaction. How can you use this to your advantage?

A Chatbot Maker's Expert Tips to Create a Bot for Your Brand

Chatbots, already capable of customer service work, can be integrated with ecommerce platforms to monetize your social media accounts and instant messaging profiles.

How a Customer Success Team Can Increase Customer Satisfaction

Most businesses talk about being “customer focused,” but that is vague and ultimately insufficient to deliver true customer happiness. The…

What Is Customer Satisfaction Score (CSAT)?

Digging into the key concepts of measuring customer satisfaction via a Customer Satisfaction Score.

3 Reasons Why CEO’s Should Never Ignore Customer Satisfaction

In today’s competitive business world, it’s extremely important to focus on customer satisfaction. Businesses can no longer sell a product...

What is the Purpose of Customer Satisfaction Surveys Anyway?

Recently I completed a customer satisfaction survey for United Airlines after a particularly bad experience even by airline standards

Why You Can’t Uplevel Customer Satisfaction Without Agent Satisfaction

If your organization is ready to reach new heights in your contact center, it’s time to turn your attention to your agents. You can’t move Customer Satisfaction without moving Agent Satisfaction — and the data explains just how direct the link is. According to a Gartner survey, 86% of CX executives believe Employee Experience (EX) is the most important factor in delivering Customer Experience (CX).

How Loving What You Do Can Help You Achieve Business Su

Read The UPS Store small business blog for tips and advice to help you manage your business. Today's blog: How Loving What You Do Can Help You Achieve Business Success

How to Conquer the Martech Challenge and Achieve Customer Nirvana

A successful martech launch requires a robust CRM platform and a leader to champion its adoption.