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Hardware Companies Tested Tools for Remote Customer Support
How do they continue to support customers remotely without face-to-face interaction and very limited travel?
How To Maximize Efficiency With Customer Support Software
A good customer service software platform can help your team work together and be more efficient. One of the main reasons to switch to a new customer service software solution is to improve efficienc…
Is Ditching Phone Customer Support a Smart Decision?
There’s an old saying – “the squeaky wheel gets the grease” – that sometimes rings all too true for customer……
Why Excellent Customer Support is Critical for Large-Scale Enterprise Webcasts
Are you about to host a large-scale webcast at the enterprise level? First, congratulations! Second,
How Modern Companies Have Redefined Customer Support
Too many business owners still think of “customer support” as an after-sale process to rectify customer problems with completed transactions. The world has changed. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.
How to Collaborate Across Teams to Scale Customer Support
Many customers have had the experience at least once. You call a company with a question and get a perfectly……
5 Omni-Channel Customer Support Examples That Deliver A+ Experiences
We live in a world where you have multiple points of access to the internet at any given point in…
How Small Businesses Can Use SMS for Customer Support
People are practically glued to their smartphones — so why not take advantage of it? It’s now easier than ever…
How the HubSpot Service Hub Can Help Improve Your Customer Support
Taking care of your customers is a big part of your success, and eventually, you need to graduate from everyday service tools to something more powerful.
How Your Business Phone System Can Provide 24/7 Customer Support
In the past, 24/7 customer support was a premium service offered by a select few. Now, it is something customers demand from all businesses.
How Instant Messaging Apps Can Boost Customer Support
Businesses are looking for ways to communicate with customers as smoothly as possible. The introduction of live chats and their…
Is Your Customer Support on Life Support?
Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
Is Your Customer Support Team Ready For the Holidays?
The last thing customers want to do over the holidays is sit on hold or get shuffled between departments in…
How Proactive Customer Support Stops Issues Before They Happen
Proactive customer support is all about identifying and resolving customer issues before they turn into bigger problems.
Outcomes of Poor Customer Support and How to Tackle Them
A customer’s relationship with any product or service is not going to be ‘happily ever after’. They would’ve experienced bumps……
Customer Service Trends and 5 Awesome Customer Support Software Options
Every year, businesses consider ways to provide increasing levels of customer service and reduce customer care costs. For many, lowering…
How To Make Remote Working Work
It looks like we're all stuck with remote working for a while longer...... so figuring out how to ma...
5 Quick Tips for Remote Support Success
Remote support is simple enough on the surface - give your IT service desk access to their dashboards and process tools on any device with access to the Internet and they can work more flexibly. This
Guide to Telecommuting: Adjusting to the Remote Working Era
Welcome to the new world of telecommuting. Learn how to navigate through the world of working from home — especially if you are a first-timer.
How Voice Messaging Helps Companies Be More Inclusive of All Remote Workers
Voice is poised to help companies be even more inclusive of remote workers without even having to try - it’s more inclusive by design.
Slow Your Truck Roll: How to Harness the Power of Remote Service
Clients want 24/7 peace of mind and security, and integrators want reliable income and reduced expenses. With remote troubleshooting services, you can get both.
