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Why Excellent Customer Support is Critical for Large-Scale Enterprise Webcasts
Are you about to host a large-scale webcast at the enterprise level? First, congratulations! Second,
How to Get Excellent Voice Quality Over Wi-Fi
Sometimes, hearing is everything -- even when voice competes with data across a corporate wireless network.
Internet of Things set to become “cornerstone” of excellent customer service
"The success of IoT enables and is dependent on strong customer service and support."
Creating an Excellent Customer Experience: Why Alignment Isn't Enough Anymore
For the businesses that truly, madly, deeply care about providing a great customer experience, there’s a new game in town. It’s called convergence
How to Encourage Excellent Customer Service
Focusing on patience and listening can help you build better customer service habits.
5 Steps to Excellent Customer Experience
Read how to excel at customer satisfaction every time.
5 Tips for Excellent Customer Service
No matter what kind of business you run, having great customer service can help you retain clients and grow your business. Just taking a few small steps can yield large benefits for your company. H…
5 Steps to Giving Excellent Service
We talk about customer service, but do we understand exactly what it is we are offering our clients? Clients pay our salaries and our business costs. In return, we provide superior customer service through recognizing client needs and recommending services, products and education to meet those needs. Let’s dive into what builds excellent service. 1.Build …
5 ideas for delivering excellent customer service
There are many ways you can deliver top-notch customer service in the new year. Check out our ideas.
What is your Framework for Excellent Service Delivery?
Does your IT organization have an effective governance framework to ensure success regardless of the
What Does Excellent Customer Service Mean to You?
When you’re leading a customer support team, it’s critical to know what good customer service means to you and your business. That might sound obvious, but the way you define it has a big impact…
What is Excellent Customer Service Really All About?
Excellent customer service must first satisfy a consumer’s needs with a resolution of their problem, then meet their expectations for the brand.
How Humans + AI Create Excellent Customer Experiences
Companies use automated customer care systems to help the customer service process, but poor implementation and design often means they just cause frustration and do more harm than good. Is there a better way to improve customer experiences?
Infographic: How to deliver excellent customer service to millennials
Who are millennials, why are they important and what are their customer service preferences? This infographic from Talkdes
How to Provide Excellent Customer Service Online
Because all businesses must have an online presence and seek to set themselves apart, there is more competition than ever before.
How to Decrease Churn Rate Through Excellent Customer Service
Customer churn, also known as customer attrition, is usually not the most feel-good metric, but it’s an important one for…
What Econ 101 teaches us about excellent CX
Let's go back to the basics of economics and understand how it's the key to deliver great customer experience, which is imperative for any industry.
How Social Media Helps You Provide Excellent Customer Service
If you really want to make a good impression on your customers you should take their customer service experience to a whole new level. We live in a world of instant gratification. People don’t want to wait on the phone for the next available representative and forget about those robot IVRs that have you pressing …
