Here we are in a brand-new year. How's your customer experience (CX) team looking these days?
If your organization is like most, you don't have the luxury of limitless headcount. In fact, chances are you have to be selective and creative when...
The task of managing staff can make you want to sell your practice. After spending a busy day in the exam room, you’re frustrated to learn a staff member has been spreading gossip throughout …
I can’t stand it when a manager, hearing me broach the importance of building trusting relationships with their employees, blurts out the tired old term, touchy-feely. To dismiss the complex role of relationships in fostering sustained high performance is to just not get it as a leader in the 21st century. In a recent posting on [...]
The way we lead is replicated by those we lead. The challenges and struggles we have with those we lead are often reflections of our leadership.
This eBook from the IT staffing experts at CBTS details the three key considerations organizations should use when choosing, and managing...
At a strategic level, nothing matters more than using good judgment in people decisions.
Resistance to change is normal (and frustrating). When employees feel valued and appreciated, change goes more smoothly. Find out why.
It hasn’t been lost on small business owners that Uber and other ride-sharing services are enormously successful without having employees doing the work. It’s one of the reasons why small
Contract professionals can provide flexibility and expertise to solve your challenges with surprising speed. Contractors can make an impact on projects, expert…
Build A Stronger Team By Letting Your Staff Take The Lead . Put properly trained people in positions to make decisions that stick.
Making sure your sales team understands the way profit works can help you rein in a staff full of discount-givers and negotiators.
To make blogging a little easier, we put together 25 blog post ideas for your small-staff association. Take a look!
“The service we deliver to our members is really important. Having a streamlined and automated commercial lending system helps ensure that they keep coming back to us when they need assistance with future investments – and that is exactly what D+H enables us to do.” Todd Johnson, VP/business and mortgage lending, Cyprus Credit Union Going …
The advertising industry has long hours, many thankless moments, big pushes and tight deadlines. How can agency managers still inspire their staffs?
Even for a MVP, it takes a village to build a product. Understanding what you need from your townsfolk can help you make some hard decisions on how to staff the team.
CRM can deliver substantial value to a business when you dedicate the resources necessary for the implementation and on-boarding of the system.
Your handy Internet dictionary defines time management as “the ability to use one’s time effectively or productively, especially at work.” Seems pretty straightforward, right? Just schedule some time, prioritize your tasks, and be on your merry way. But as therapists—and leaders—how much of our time is truly ours to manage? We constantly feel the need to divide our attention between patients, employees, and our families. However…
Focus on Economic & Clinical Outcomes<br>Focus on Economic & Clinical Outcomes<br>Why hold only yourself accountable for results? Your reimbursement levels depend more and more on measurable outcomes. So, why not find technology partners willing to get compensated for delivering results? Finding vendors and partners to engage in risk sharing can contribute directly to improved clinical and process outcomes and cost savings by collecting and…