Inspirational stories of great people and companies going above and beyond.
Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.
For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…
Square provides 4 tips to rock your customer service and make a lasting impression.
In the Age of the Customer, expectations for service have never been higher. Your customers carry more devices, and are more connected, informed and empowered than ever before. Today’s ultra-smart customer demands connected, seamless, omnichannel experiences — and they won’t settle for anything
Customer service is difficult, expensive and unpredictable. But it's a mistake to assume that any particular example is automatically either good or bad. A company might spend almost nothing on customer service but still succeed in reaching its goals. Customer...
Customer satisfaction is an elusive concept for every business, be it a huge corporation or a sm...
Companies that respond to these trends now will be better prepared to succeed and maintain their competitive advantages.
What you can learn from one entrepreneur who has been in business for nearly four decades.
Many companies emphasize great customer service, but just how important is it? In this infographic, we'll look at just how much of an impact customer service can have on your business.
Social is no longer a secondary component to your business, and learning how to properly deliver social media customer service is essential to success.
Be honest. Is your small business really wowing your customers and clients? Every professional knows that customer service is important. So why is it that the small businesses getting it right are in the minority?
Discover the power of compiling a wow guide for your company.
Social media may be the most valuable customer support channel at your disposal
In this sponsored post, IR discusses the emergence of frictionless customer experience as a key business differentiator.
Having the right resources can boost customer satisfaction.
As a customer service professional, you know better than anyone how fast the world is changing. New channels, new technologies and sky-high customer expectations are pushing your organization to be more agile, flexible and scalable than ever.
It's no longer enough to rely on imagery and messaging if you want to be taken seriously by your audience.