What is a customer journey map? A new playbook CIOs must master
CIOs driving digital business strategy must master their companies’ customer experience. That means working with marketing on the critical customer journey map.
MetLife hooks into external data feeds to help curb customer risk
The insurer is leveraging external data pipelines in hopes of helping customers reduce risk, thanks to its work with a startup that specializes in knowledge graphs and machine learning.
How CIOs tap startups to drive innovation
CIOs are increasingly cozying up to the cutting edge, using Shark Tank-like competitions, reverse pitches, and speed dating to identify startups that will fuel innovation and transform the business.
Don’t Click “Check for Updates” Unless You Want Unstable Windows 10 Updates
As Microsoft revealed, only people who clicked “Check for Updates” got bitten by Windows 10’s file deletion bug. When you click the “Check for Updates” button, Microsoft gives you updates early, skipping a normal part of the testing process.
DEEP DIVE + Azure Management PREVIEW: Office 365 Analytics
This article shows you how to connect your Office 365 organization to an existing or new Azure Log Analytics workspace and begin to centrally monitor and alert on events occurring in your Azure AD,…
Sysco modernizes IT and ERP for the cloud
Sysco CTO Wayne Shurts is refactoring ERP and other critical business applications and migrating them to Amazon Web Services. Here’s how he’s doing it.