Claire Dormer of Mothercare explains how they achieve social success in retail by bringing the same level of first class in-store service to their social cha...
Claire Dormer of Mothercare explains how they achieve social success in retail by bringing the same level of first class in-store service to their social cha...
Social is no longer a secondary component to your business, and learning how to properly deliver social media customer service is essential to success.
Social media may be the most valuable customer support channel at your disposal
Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.
For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…
Every team is different, but there are always a few key players you need to be successful. This is as true whether you want to win a trophy or a customer.
With so many people talking about social media these days, there’s bound to be a bit of misinformation thrown into the mix. It can all get very confusing – especially if you’re new to the game.…
Millennials span 20 years. In the past, this tended to correspond with the periods of major technological innovation, but no longer.
In the Age of the Customer, expectations for service have never been higher. Your customers carry more devices, and are more connected, informed and empowered than ever before. Today’s ultra-smart customer demands connected, seamless, omnichannel experiences — and they won’t settle for anything
Remember the days when social media was a novelty? Today it is an important part of your online marketing campaign. We are living in a media conscious era where a brand’s survival is dependent on i…
Coming back from a social media fail requires preparation, transparency and a commitment to your social media community.
Your employees are the voice of your company and biggest advocates. Use them!
I’ve been blogging for almost 4 years now and the one big regret I have is that I didn’t focus on building my list earlier. It wasn’t that I didn’t have a list. I did. But it was really small and I didn’t discourage signups, but I certainly didn’t encourage them and I didn’t have a …
Customer satisfaction is an elusive concept for every business, be it a huge corporation or a sm...
Companies that respond to these trends now will be better prepared to succeed and maintain their competitive advantages.
What you can learn from one entrepreneur who has been in business for nearly four decades.
Many companies emphasize great customer service, but just how important is it? In this infographic, we'll look at just how much of an impact customer service can have on your business.
Trolls on social media strive to incite hatred and provoke anger with every keystroke. But who are they and what should you do if your brand encounters one?
Understand the role of social media in influencing consumer attitudes, motivations, and behaviors. Explore the impact of social channels on every aspect of retail business.
Physics dictates machines should minimize entropy, and humans are complying on TikTok, Facebook, Twitter, and other platforms.