A good customer service software platform can help your team work together and be more efficient. One of the main reasons to switch to a new customer service software solution is to improve efficienc…
Some of the biggest challenges that businesses face include: Providing personalized services to customers and leads Scaling customer support without…
This comprehensive guide of good customer support tips and examples is all you need to make and keep your customers satisfied.
The modern customer is omni-channel. You cannot push them back to a legacy customer service experience that requires them to…
Live chat is a valuable customer service tool, but you need to use it correctly. There is plenty you should do but also a number of things you need to avoid
Read this post to learn four ways we recommend you use Sugar for improving and automating customer support.
Do you want to expand your customer service channels to Snapchat? Discover how to use Snapchat features to provide helpful and engaging customer support.
What every company hopes dearly to avoid is the customer facing security incidents especially those involving compromise of customer information.
Outsourcing Can Do More Than Save Money and Increase QualityMany companies look to outsourcing to save money. This is true, and it’s a great place to start.
Social media active brands are developing a very bad reputation for their non-existent customer service. Let’s take a look at the data and find out why...
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