As global in-house centers continue to scale, organizations will need to consider a new operating model to generate exponential strategic value.
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Reduce room for error and increase pregnancies with these heat detection, semen handling and insemination tips.
Most people associate “profiling” with negative behaviors, but categorizing users by background and interest isn’t a bad thing. Developers have long used user personas to design software that addresses each user’s need, so there’s no reason why profiling can’t be used to help a technical support team offer better service.
Do you have Mouse Shoulder? It comes from frequent use of a computer mouse, which causes upper body strain. But the mouse is not the culprit. The problem is using a mouse without proper arm support.
What does it take to build a strong technical support team? Here's a closer look.
An office, study space, or hospital room is rarely seen as a space that is ripe with opportunities for artistic engagement. However, Steelcase—a global leader in office furniture, interior architecture, and space solutions—sees each spatial design opportunity in much the same way an artist views a blank canvas.
This article explains how technical support staff can improve productivity, work output and customer service using CTi solution intelli-CTi to carry out daily tasks.
BTerrell SmartAssist, part of the BTerrell SmartSuite of software services and deliverables, provides our Member clients unlimited access to the knowledge an...
Quick and easy ways to speed up an old or slow Windows 7, Vista, or XP PC—no technical expertise or training required.