Yes, even bad-guy malware developers have to keep their "customers" happy. Read what happens when F-Secure tests the "help desks" of four crypto-locking malware makers.
It seems like all areas of a business now rely on software in some way. There is payroll software for……
Have you ever called a company only to be put on hold for a long time, or even worse, get sent straight to voicemail? This experience is incredibly frustrating, and unfortunately, very common.
Computer vision has a range of positive applications, including identifying diseases, improving customer service, and moderating social media content.
Learn all about SugarLive and how SugarCRM software can help your business with time-saving features for customer service like real-time communication.
The technology industry is in love with artificial intelligence (AI). With applications ranging from high-end data science to automated customer service, this technology is appearing all across the enterprise. We discuss how your business can benefit safely and efficiently.
The Internet of Things gives us access to the data from millions of devices. But how does it work, and what can we do with all that data? Find out in this an...
OK, it's not exactly stylish, but if you're an introvert, you're going to want one anyway.
If you have a tablet or smartphone, chances are you are already well aware of how often these devices are used for regular interactions.
Thanks to recent advancements in electronics and the programmed logic that provides gadgets with an incipient ability to make decisions and take actions, humans are starting to have meaningful interactions with machines.