Results for Customer Service

For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…

Many companies emphasize great customer service, but just how important is it? In this infographic, we'll look at just how much of an impact customer service can have on your business.

The Fourth Industrial Revolution has radically transformed the customer's expectations of companies, and customer service is transforming in kind to meet those expectations. A recent study found that 76 percent of customers feel that it's never been easier to take their business elsewhere.

When an irate traveler tweeted about how he had arrived late to The Four Seasons in Palo Alto and been “bumped” to an inferior room, the hotel saw it immediately and responded, ...

Endless articles are posted in business publications about customer service solutions. Knowin...

Ultimate Software Named Gold Winner for Best Customer Service Department of the Year

Hiring a good customer service employee isn’t rocket science, according to C. Britt Beemer. As CEO of America’s Research Group, Beemer appears on news outlets like NBC and the New York Times talking about consumer trends. The author of “The Company Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World,” he’s also made a career out of understanding what makes up good customer service.

Online marketers, consider this: As you’re carefully creating that customer service email, 48 other emails will compete for your customer’s attention today. Most emails add chaos to an already cluttered inbox. Yet a few good ones rise above, prompting the recipient to open the email and maybe — just maybe — even take action. If …

This Customer Service Week, help increase business by taking a close look at your client support and how you can make improvements.

Customer service skills are a valuable addition to your resume, whether you're looking for a job in customer service or you want to emphasize your expertise in a different type of position that involves face time with clients.

Inbound customer service develops a life of its own. The incoming calls encompass every aspect of the business, its products and services. The inbound customer service representatives are ambassadors ...

A reader writes: Dear Anita, I am so excited to report that after a long and exhausting job search, I have finally landed a great customer service job through my local temporary agency. Now that I …

Three key customer service lessons from Jeff Bezos that every business can take to heart.

You're not fooling anybody with these canned lines, so why not just tell us the truth?

Social media continues to change the way businesses reach their customers. Companies are investing millions into their online marketing efforts, but are the results really paying off? The nu…

As your clients face challenges in their lives because of the COVID-19 pandemic, they need to know you are in their corner and ready to help.

SocialTimes chatted with Kriti Kapoor, HP’s director of social customer care, during Dreamforce to talk about how brands big and small can improve how they deal with customers via social.

It is often difficult for brands to know exactly what to do when building their social media customer service strategy. Here are 3 things can help.

People love working with companies they feel like they have a real relationship with.