Customer service analytics can help organizations nurture loyalty, improve the customer experience and improve field service operations. Find out how.
Think about the last time you walked into a store, a bank or a restaurant. What did you expect? A smile and a friendly greeting? Someone to assist you right away? Quick answers to your questions? An…
Providing customers with a quality experience is crucial to ensure they return for business. Luckily, customer service can be enhanced when you have UCaaS.
Anybody in business knows that keeping customers is a LOT cheaper than finding new ones. One way that companies keep their current customers happy is through customer service, which has definitely ch…
Customer service is difficult, expensive and unpredictable. But it's a mistake to assume that any particular example is automatically either good or bad. A company might spend almost nothing on customer service but still succeed in reaching its goals. Customer...
Businesses are becoming increasingly focused on optimising the customer journey, mapping the way customers interact with them and looking at how to streamline that process to improve the customer experience. They are also handling more routine customer engagements through self-service. The remaining interactions, such as insurance claims or mortgage applications, tend to be complex and require multiple parties to resolve. As such, we are seeing growing use of collaboration environments like...
Yes, even bad-guy malware developers have to keep their "customers" happy. Read what happens when F-Secure tests the "help desks" of four crypto-locking malware makers.
Social media has really changed customer service behavior in recent years. The days of telephone, fax, letters and email are…
In this day and age simply offering customer service isn’t enough. This customer service also needs to be as personalized as possible. You can use a help desk ticket software such as the one offered by Kayako to scale your customer service operations, but it is always important to make your customers feel like people
It seems like all areas of a business now rely on software in some way. There is payroll software for……