Image By: NASA<br>IoT is here, and growing in popularity. It hasn’t reach mass markets yet, but that is just a question of time–probably not much time. Business Insider estimates that the IoT will grow from around 10 billion devices connected now, to between 28 and 34 billion connected devices by 2020. This presents a potential challenges for businesses that can have a significant impact on them, with an estimate of more than $6 trillion to be spent on the IoT over the…
Real-time customer support can drive revenue and customer satisfaction, but it's not without its operational challenges. Here's how smart scheduling, tools, workflows and communication can jumpstart the process of bringing real-time customer support to our team.
Learn how to use customer segmentation to give your support team an edge.
IT service desk teams have traditionally operated in a three-layer system, with tier 1 technicians handling the most basic incidents, tier 2 personnel dealing with slightly more complex issues and tie
Everyone in the business world has had an experience where it didn’t feel like they mattered to a vendor or…
It may be OK for an experienced trapeze artist to work without a net. Budding entrepreneurs, however, can't afford such a risk. As a business owner, you need a support team--your own "safety net" of trusted individuals whom you can count on to advise you, teach you and assist you--and to catch you before you fall.
The last thing customers want to do over the holidays is sit on hold or get shuffled between departments in…
Written by LEYLA SEKA Let’s face it: When every move your company makes can be easily amplified to thousands over the social web, you need to make every interaction with your customers exceptional.…
I’ve been spending quite a bit of time of late helping clients upgrade their support teams. Support teams are beneficial because we can’t do everything ourselves and the people you may alread…
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
As you scale and onboard employees, make sure they know their importance — emphasize the stakes in their role related to the business and value that responsibility.
Troubleshooting is an effective way to fix technical problems–but more importantly, you can apply the same techniques to your career and colleagues as well.
A new Chinese IoT platform claims to enable IoT product development in just one day. Could that jumpstart IoT experimentation?
OTR stands for “off the record.” It’s a way to have encrypted private instant message conversations online. It uses end-to-end encryption so your network provider, government, and even the instant-messaging service itself can’t see the content of your messages.
Today the internet has changed everything, how we access information and how we use different tools. Communication in the latest era of machine learning is much cheaper and liberated today. This is
Instant messaging goes beyond just emojis when it comes to business - the medium offers numerous benefits for organisations looking to improve connectivity.
Prepare what you’ll say, and personalize it for each audience.
Looking for team-building activities for your field service business? Try one of these 8.
Your business is only as strong as your team. But how do you build a winning team and an inspiring company culture for them? Here are six steps to success.
Many of us live in a fast pace, ever changing, always connected and communicated lifestyle. Some if not all of us choose that lifestyle and we love it. Others dread the constant notifications, calls, texts, friend requests and likes. Do you cringe when your boss calls y