The Kyle David Group
Allentown, PA:
Want to Improve Customer Experience? Master the Element of Surprise
What’s the difference between satisfactory customer service and flawless customer service? What makes for an experience your customers are sure to talk about? The answer: an unexpected surprise.
How a Transparent Team Culture Can Improve Customer Service
It's no longer enough to rely on imagery and messaging if you want to be taken seriously by your audience.
What does 'improving customer experience' mean?
Improving the customer experience is a goal for just about every business, but what does that mean and what challenges does it present?
How to Improve Customer Perception
The bar for customer expectations is rising. Discover what your business can do to improve customer perception today.
10 Simple Steps to Improve Customer Retention
10 Simple Steps to Improve Customer Retention | White Paper | Download Customer retention plays a significant role in the success or failure of most business models. The better your
How to Use Predictive Analysis to Improve Customer Retention
For any business to succeed, you need to retain your customers. Once you win your customers’ loyalty, you can expect a good amount of revenue from repeat purchases. However, if you fail to retain y…
How To Improve Customer Service: Be Less Robotic
If you want to know how to improve customer service, you first need to know that robots and automated customer service are a long way off from giving your...
How to Improve Customer Support and Increase Sales
If you have no experience hosting webinars, there are a few things you ought to know. You can increase sales with successful webinars.
How Smaller Brands Can Improve Customer Service
Offering great customer service can seem like a no brainer for business owners but if you browse sites like Amazon and Yelp, it’s quite easy to find dissatisfied customers. Unfortunately, people are very quick to jump online to voice their complaints but not always so quick to leave good testimonials. This article will show you …
How to Improve Customer Service within Your Business
Customers are crucial when it comes to a business’ success – without them all you’d essentially have is a product/service and a group of employees with nothing to do! Since customers are so import…
5 Ways Chatbots Increase Sales and Improve Customer Service
Chatbots are getting more and more popular for a reason. They can help with lead gen, customer engagement and even improve sales. So how to use them?
4 Smart Tips To Improve Customer Retention at Your Startup
Customers are the only way your startup can stay alive. And customer retention starts with improving your customer experience.
How to Improve Customer Care: Seven Ways to Step up Your Service
Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations.
How to Improve Customer Care: 10 More Tips from Our Experts
The customer service experts at Working Solutions offer up 10 more bits of essential advice on how to improve
How to Improve Customer Service When You Don't Have Time
Consumers want to buy from businesses that offer excellent customer service. Improve customer service with these five tips.
OracleVoice: How Engine Maker Cummins Uses Six Sigma To Improve Customer Care
In an age when customers are likely to seek support via social media, paying attention to customer care has bottom-line ramifications.
Four steps to improving customer service
Editor’s note: This is the first in a series related to customer service. Watch for further discussions in coming months. With a variety of approaches to process improvement, including programs and regimens that have come and gone without a trace, … Continue reading →
Choose a Measurement to Improve Customer Experience
This year, try picking an actionable customer experience improvement metric to gain traction on your customer experience strategy.
6 Techniques to Improve Customer Experience
When it comes to dramatically increasing your profits, user experience is more important than the number of customers.
Improve Customer Retention by Building Habit Forming Experiences
When it comes to customer retention, there's one very important thing you internalize; if they’re buying more from you, they’re buying less from someone else, and quite possibly ending a long-term buying relationship.In this article, we'll discuss: How to identify & break customer's buying habitsThe four-step model for building new habits in a customerTactical approaches to implement the modelThis is the stuff nobody talks about when discussing customer retention.
