Black Friday Cyber Monday shoppers are unique in that many of them will buy your products without knowing a thing about your brand. This means they might forget about your business entirely if you don’t make an effort to keep them interested.Turning Black Friday Cyber Monday shoppers into repeat customers can have an enormous impact on the success of your business. Over time, they’ll cost less, buy more, and even develop a real connection with your business. Now that BFCM is upon us, turning ...
Customer feedback comes in many forms and can eve be hostile. Often, customers reach because they need assistance in better understanding the product or too. Remember these tips when tackling the duty of dealing with customers in flux.
For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…
Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.
Put down the calculator and ignore the data for a second. Contrary to popular belief, startup marketing is not all about quantitative metrics and growth..
Every team is different, but there are always a few key players you need to be successful. This is as true whether you want to win a trophy or a customer.
Chatbots, already capable of customer service work, can be integrated with ecommerce platforms to monetize your social media accounts and instant messaging profiles.
Digital marketing is affected by seasonal trends; there are many advantages – and a few disadvantages – to following seasonal advertising trends. It’s important to understand why seasonality ma…
Learn how to build stronger customer relationships and positively affect your brand’s bottom line.
Customer Relationships - To find out about the loyal customers vs. new ones, and three reasons why a loyalty program should be part of your business, check out the following infographic by FiveStars.
Seasonality doesn’t just shape your Starbucks order. For many marketers, seasonality has a big influence on what products and services…
When it comes to long-term retail success, converting occasional shoppers into long-time customers is one of the critical challenges an online entrepreneur has to overcome. While several businesses invest heavily in acquiring new customers during the holiday season, turning them into loyal lifetime customers, ensuring that your existing customers are not neglected – is a real challenge<br>Most savvy digital enterprises believe that strengthening relationships with…
Social media provides a megaphone for angry customers to voice their grievances. In this post, I explain how to deal with their rants (and no, the answer isn't ...
Shep Hyken, Author, Customer Service & Experience Expert, & Speaker shares the importance of customer trust. To find out more about creating more loyal custo...
The too-often-overlooked art of customer retention (as opposed to acquisition) is pivotal to success in just about every business venture, and there are proven methods of honing it.
Value-added offerings like loyalty programs provide dealerships with a great opportunity to maximize profits from the people they already know.
Discover How to make your customers feel Important should be number one on top of your list. We want to give a wow factor to our customers and basically the ...
To prepare for seasonal fluctuations you need to plan ahead, manage your costs, nurture leads and engage current and past customers.
Tips and marketing strategies for seasonal businesses to keep cash flowing and customers engaged during the off season. #smallbiz
In an age where your customers want instant gratification, relationships are more important than ever before.
Depending on the industry, every business has experienced some kind of seasonal shift in terms of leads and sales. Whether it is massive sales and website traffic at the beginning of the year or a c…