Revenues: $1.8 billion; 12% total revenue growth, 0.7% contraction excluding acquired revenues Diluted earnings per share: $1.02; Adjusted diluted earnings per share(1): $1.62 Adjusted EBITDA(1) as a % of revenues: 9.0% Cash flows provided by operating activities: $231 million, $502 million year to date (excluding sale of receivables) Net bookings of $5.0 billion equating to a record book to bill of 2.7, $11.2 billion year to date, book to bill of 2.1 Science Applications International Corporati
Despite many years of good faith efforts by manufacturers and retailers, the average out-of-stock rate remains a stubborn 8 percent, often exceeding 10 percent for promoted items. The potential revenue loss combined with the harm to shopper satisfaction and loyalty is a big challenge shared by all in the industry.
Executives are increasingly turning to the supply chain to reduce costs and drive modernization, according to a recent report.
RFID Asset Management System not only results in accurate data gathering but also makes the management of goods a simple, fast, and easy task.
Communicating these days is about sending an email, typing out a text message or connecting through social media. Composing an actual written business letter can seem antiquated, and yet it remains more vital than ever for small business owners. Whether you need to write a cover letter to persuade someone to read a report, introduce …
By gaining a better understanding your clients, you build the critical customer engagement needed to be successful in your practice.
Employee engagement, management engagement, leadership, passion in the workplace. . . These rallying cries fill books, blogs, and backroom banter. The real issue: "How can we get done what needs to get done and create a sense of "we're in...
What does reciprocity in business mean to you? For most business owners, business is simply the exchange of payment for goods and services, essentially the sale. When you give a customer your product or service, you expect payment in return. The customer also expects to give you something in return for something valuable. Some businesses even take advantage of a customer’s natural inkling to reciprocate to…
There are things on your current to-do list that may seem exciting but don’t get you where you need to go.
An American Express Survey indicated that “3 out of 5 Americans (59%) would try a new brand or company for a better service experience.”<br>Much like the importance of aligning your sales and marketing teams to drive growth, it is equally important to align your customer service reps and customers (in a sense) to ensure a shared view of your product, service, or brand’s reputation, likely all of the above<br>One of the biggest mistakes companies make is assuming customer views.<br>How are…
You can get more from your sales team by considering these three ways to empower your sales department.
How much are you talking during your sales process? Is it too much? Use the Communication Curve to find out.
A customer community is a great way to encourage engagement among your current customers. Here are a few other benefits of building a dedicated space.
The M&A process is complicated and often perilous. Many deals are doomed from the outset. After the initial deal announcement, investors react negatively and the acquirer’s stock drops. That’s why companies need to do a better job of managing Announcement Day. Rather than treating this crucial day as a simple comms exercise, acquirers need to tell investors and other stakeholders about the logic of the deal…
Every great advancement was once simply a dream in the mind of a visionary. This is how they brought their mighty mission, their biggest dreams and their lof...
In organizations where employees generally trust their management and each other, you don’t hear many complaints about lack of transparency. But in other places, demands for transparency can take an ugly tone, and even become so entrenched that it seems as if everything would be all right if only the other side finally showed “what […]
Whether you’re trying to retain a customer or expand the relationship, science says you should always document results first.
Why Old Customers Are Better Than New Ones As businesses owners, our tendency is to think of business in terms of quantity. After all, we’re programmed to think that more is better: more customers through your door means more sales, and more sales means bigger profit for you. But in reality, not every single person
A sales team often strives toward good numbers because the bottom line in sales impacts their commissions and how much money they make. But, what if you coul...
Conversion rate optimization is determined by a test’s hypothesis, this is arguably the most important factor, establishing the purpose for running a test.