Friday, February 14, 2020 - 11:40
By Jamie Bartholomeou
Whether processes are being simplified, transformed or automated, they should be organised and controlled through solid Business Process Management (BPM). The workforce of the future will be a seamless blend of humans and machines doing those tasks they are more suited to. Whether it’s a human or digital pair of hands that’s actually completing the work, poor process management will only drive inefficiencies and errors.
A previous article, “Robotic Process Automation – Lift-off in t-minus when? ” explored issues encountered when scaling an RPA capability. Utilising structured BPM thinking is a…