A collection of every relevant customer loyalty statistic from 2017, complete with links back to the original sources.
Surgeon jumps from bridge after divorce from TV personality wife
A top local surgeon and the ex-husband of ABC News’ chief women’s health correspondent killed himself by leaping off the George Washington Bridge, it was reported Sunday. Dr. Robert Ash…
A Successful Customer Experience Starts with Core Values
At last year’s Dreamforce, there were dozens of sessions focused on the customer experience. Topics ranged from the impact of technology on the customer experience, to personalization of the customer journey, to creating a scalable experience and more. Meanwhile, the role of Chief Customer Officer
How Does Customer Service From the 1900s Compare to Today?
We dug up customer service quotes from business gurus in the 1900’s and today to see what’s changed and what’s stayed the same. Find out on the blog
The pros and cons of plasticity
Prof Tomas Paus (University of Toronto, Canada) described, at EPA 2016, adolescence as a dynamic period of brain development - and a time of emerging risk ‘If the brain was so simple that we could understand it, we would be so simple that we couldn’t.’ - Emerson Pugh There is interplay between genes and the environment. Prof Paus described the two-hit hypothesis of schizophrenia. Having genetic traits associated with schizophrenia - first hit - plus cannabis use before the age of 16 - second hit - impacts brain structure. Grey matter thickness is reduced. These brain changes may have functional consequences Prof Bogdan Draganski (Université de Lausanne, Switzerland) demonstrated brain plasticity in response to electroconvulsive therapy…
How to Create a SWOT Analysis
To put it simply, a SWOT analysis helps identify, list and act upon your business key strengths and weaknesses.
Advice: Ice or Heat for Injury?
As an orthopaedic surgeon and sports medicine specialist, Dr. Bradley Dunlap, MD, is asked almost every day: “Should I use heat or...
What did Susan B. Anthony do?
Welcome to the Civics Practice Test Videos! These short videos simulate the civics portion of the naturalization test. You can watch the videos in order or s...
What is the Scientific Method, and How Does it Relate to Insights and Market Research?
Ray Poynter explores how the scientific method can be applied to the process of finding insights in commercial organizations.
what it means for resources and energy
Critical Resource advisors and other leading experts reflect on the implications of Trump’s presidency for energy and resource companies globally Making resources great again The immediate impact of Trump’s presidency on some commodity prices has been a welcome surprise for many mining groups, and a bullish domestic energy policy has given oil and gas producers encouragement for the years ahead. However, policy uncertainty on US relations with Asia and Africa, and likely roll-backs on transparency and climate change, are viewed with concern by many observers. We asked trusted experts in our network for their views on how President Trump’s policies are likely to play out and how they could impact mining and energy firms in the…