According to IATA’s 2018 Global Passenger Survey , 68% of air travellers prefer self-service options and 16% would love a robot or drone to handle their bags. Additionally, Millennials are impatient with the check-in process preferring to check-in online using their smartphones and wanting to wait no longer than 30 seconds to drop off their bags at the airport.
S7 chose to add the self-bag drop solution after a trial conducted at its check-in counters early in September which yielded positive feedback from more than 1,000 of the airline’s customers. The airline and airport now plan an accelerated installation with…