After a disappointing result last year, Lexus has once again returned to the top of the American Customer Satisfaction Index‘s annual ranking of automakers.
The reason that Uber drivers will always struggle They don't have a relationship with the customer. It turns out that finding a customer and knowing where he wants to go is almost as valuable as having a car and knowing...
GPS fleet tracking can help businesses respond faster to changing conditions and improve customer satisfaction, all while boosting fleet efficiency and safety.
Buick is trying to shake its old image, using HBO, social media, streaming and other devices to attract a younger audience.
Whether it’s related to the satisfaction of your employees, your company’s overall productivity levels, or your consumer experience, traffic management in your workflow process sits at the crossroads.
Automakers getting clever about disguising development vehicles isn't anything new. Between mules wearing the sheetmetal of other cars and prototypes decked out in as much camouflage as is practical, automakers know how to make it very difficult for the general public to get an exact idea of what kind of vehicle is in development. Ford, though, is rapidly becoming the master.
Join Volvo Trucks’ design team behind the scenes and learn how they work. For them, strong design means not only understanding the needs of customers and soc...
Volvo Trucks has been using connectivity for many years to support customers with efficient service planning. Now technologies are opening up new opportuniti...
Trucking companies typically wait 30 – 60 days to receive payment from their customers. Rather than wait, companies can use factoring to get paid on those in...
Every wonder how to start and use the Volvo Powered Joystick on your Cobalt R30? Well hears a simple walk through that one of our customers found very helpfu...
When cost and service needs are met, shippers will rely on autonomous vehicles for their customers.
BMI, or “Body Mass Index,” is an important—yet somewhat controversial—topic among professional truck drivers. It shouldn’t be. Defined as body mass divided by the square of body height, BMI is an estimate of body fat and a good gauge of your risk for diseases such as heart disease, high blood pressure, type 2 diabetes, gallstones, …
The Internet connection built into every Tesla gives the company a unique advantage in the race to develop autonomous vehicles.
Dear Ford: There's a delicate balance between getting customers excited and potentially crossing a line and making them upset.
Amazon has filed a patent application for the equipping of trucks with 3D printers so that products can be printed on-demand on a customers doorstep.
The face of your company that customers (and often, their customers) see most is not that of the CEO, CFO, or even the fleet manager. It’s that of your driver. Who has a major impact on your company’s bottom line when it comes to fuel consumption efficiency, non-scheduled maintenance, and accident avoidance? Again, it’s your driver. So having the right metrics to evaluate driver performance is absolutely essential to the success of your business. But what are those “right metrics?”
Extended vehicle ownership keeps customers out of the market longer. But achieving positive equity in their vehicles as their loan balance falls gives customers more money to put toward another vehicle, including buying F&I products, AutoAlert and IHS Automotive say.
Theft is a bigger problem with today’s cargo carriers than you might realize. Not only does it cost your business money, but it also erodes the trust of customers — and it increases your insurance …
By Peter Battle, General Manager Customer Service Division For a number of years all Ford products have been designed and engineered to operate with synthetic blend motor oil. Many customers don’t…