Fraiche Studio
Lancaster, PA:
Joe Devoy, founder of Tellus360, reflects on 8-year anniversary with 10 quick questions
In less than ten years, Tellus360 has asserted itself as one of the top places for entertainment in Lancaster.
Why Bumble's Founder Is on a Mission to Clean Up the Internet
As social platforms continue to avoid new regulations, one CEO Is advocating for more legislation policing content online and in apps. Starting with unsolicited naked pictures.
How to make small talk with colleagues again
A Founder’s Guide to Product Pricing
Imagine if Dropbox didn’t offer a freemium plan to users when the company started.
The Google app: Questions
A question is the most powerful force in the world. It can start you on an adventure or spark a connection. See where a question can take you. The Google app...
Why I Make Sure Every Employee at My Company Talks to Our Customers Directly
The founder of Twilio explains why putting his entire team in direct communication with customers changed his company for the better.
How founders can tell a great startup story
In my role at Greylock Partners, I work closely with entrepreneurs to help them shape their company’s communications strategies. No matter the sector, I have...
How Will E-Commerce Evolve to Reflect Real-World Purchasing Behavior?
Creating innovative purchasing systems to better reflect people's online behaviors can have greater influence than forcing users into a single "buy" option.
More Effective Networking Part 3: The Right Questions?
Set a strategic communication plan for better networking - focus on being "interested" rather than "interesting!"
Quick & Easy Consensus Decision-Making
People think consensus takes forever, but it can be quick and easy/
This Tech Founder Breaks Down How to Earn Your Customers' Trust
It won't be an easy journey, but it's worth it in the end.
The two big communication questions
Communication increasingly seems to be a question of technology. But it isn’t. It's a complicated process with lots of moving parts. And it starts with two very important questions
Technology: To Implement or Not to Implement? That is the question.
I recently heard a technology organization encouraging companies to not pursue particular technologies as it could remove the element of personal service, commoditizing their offering creating a loss of revenue. I sat back bewildered. Astounded. I couldn’t believe it. And then the wheels in my head started spinning.
Tony's Quick Tips: opening up client conversations
Ever found yourself dealing with a client who already thinks that they know what they need? In this quick video we discuss and show a very simple brain-storm...
Guerilla Tactics to Deliver Quick CX Wins
In guerrilla warfare, military leaders forgo the traditional lengthy military strategic planning process in favor of lightning-quick tactical strikes that contribute to the longer-term goal<br>Many CX leaders are struggling with long-term projects involving big data collection and analysis and complex business process modification. Executive management is losing patience and is turning up the heat, impatient to see positive results from CX initiatives today<br>Embattled CX…
Three Quick Ways to Start Speaking Omnichannel Now
Your customers are already fluent, so it's time you begin using the new language of digital commerce.
A Protocol for Clearing Questions and Handling Complaints
Step-by-step instructions for inviting questions and complaints, relieving the fear, uncertainty and doubt that comes when people feel left out.
Why Venmo's Co-Founders Almost Pivoted to Renting Vacuum Cleaners
3 Questions to Building Effective Relationships
Networking can mean different things to different people at different times, however, will not lead ...
Good Question: Who isn't on the internet?
Believe It or Not? Putting the Consumer’s Questions to Work
In this activity, students apply the consumer’s questions to a chosen research topic in order to improve their media literacy skills.
