Kimpton was one of the first hotel companies to help guests earn additional loyalty recognition by engaging through social media to deliver the best experience.
You're already paying for the room, so you might as well enjoy the freebies that come along with it.
The results are in: Expedia finds the 10 most annoying habits of hotel guests.
Happens in five star hotels as well as slummy ones
Some hotels are getting rid of traditional check-in and -out times to cater to a new kind of traveler.
The ultimate bucket list of hotels to stay in around the world.
We’re considering booking a middle seat on purpose, just for the chance at an ocean-view room.
Travelers can show appreciation for military by donating their loyalty points.
Check this list before you leave for your next trip.
Beware false Internet sites and solicitations offering hotel deals too good to be true.
Good rule of thumb? Put your luggage in the bathtub when you check in.
Explore these hotel amenity ideas to find out ways to stand out from the competition and provide your guests with amenities they won't forget.
Learn how to pick a program and earn rewards fast with these simple steps.
The large majority of people with disabilities still love to travel across the world and will often research and book online. Make sure your hotel website is accessible for these guests.
Four key ways to improve multichannel customer experiences by turning marketing's insights into strategic actions.
Leaders looking to improve the customer experience should avoid typical traps and adopt winning tactics
User-review sites have changed the way most people plan their travel, giving us an enormously useful tool for evaluating hotels, restaurants, tourist attractions and the like. TripAdvisor.com is the...
It never fails—you book a few nights at a hotel for an eye-catching price, but as soon as your credit card is swiped, the rate seems to double thanks to a number of hidden costs and fees.