How Does Customer Service From the 1900s Compare to Today?
We dug up customer service quotes from business gurus in the 1900’s and today to see what’s changed and what’s stayed the same. Find out on the blog
4 Customer Service Tips to Live By
Square provides 4 tips to rock your customer service and make a lasting impression.
How to Create the WOW Factor in Event Customer Service
How do you create the WOW factor in event customer service? Ensure you keep your guests happy, loyal and most importantly coming back to your events!
8 Ways Customer Service Affects Your Business's Bottom Line
High-quality customer service is essential to a growing or established company's bottom line.
5 Reasons Social Customer Service Is Now A Critical Social Component
Jay Baer spotlights the 5 reasons brands are shifting focus away from social media marketing and toward social customer service.
8 Tips for Social Media Customer Service [Infographic]
In 2020, its time to give social customer service more dedicated focus. Check out these tips on how to improve your customer engagement and assistance efforts.
Why do Companies with Great Customer Service Succeed?
Many companies emphasize great customer service, but just how important is it? In this infographic, we'll look at just how much of an impact customer service can have on your business.
Infographic: 6 Examples of Shockingly Great Customer Service
For most consumers, the customer service experience they receive often informs their opinion of a company and its products. That’s why it’s vitally important to ensure you create a customer-first m…
14 Amazing Social Media Customer Service Examples (And What You Can Learn From Them)
How important is customer service via social media? According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service. And when they do, they expect a fast response. Research cited by Jay Baer tells us that 42% of consumers expect a response with 60 minutes. So, how’s your social …
Why Businesses Should Go Beyond 'Customer Service'
3 Tips for Making Your Customer Service Shine
What you can learn from one entrepreneur who has been in business for nearly four decades.
11 Powerful Customer Service Lessons
Being average means you are as close to the bottom as you are to the top. - John Wooden CEOs rank customer service as the most ...
Seth's Blog: What is customer service for?
Customer service is difficult, expensive and unpredictable. But it's a mistake to assume that any particular example is automatically either good or bad. A company might spend almost nothing on customer service but still succeed in reaching its goals. Customer...
5 Tips On Providing Stellar Social Customer Service
Provide social customer service to improve your customer support flow. Learn more about social media customer service in this blog post.
Why You Should Invest in Customer Service NOW
Customer service in 2016 is so much more than the stereotypical call center full of script-reading automatons plowing through customer inquiries. Today it is seen as the viable profit center it reall…
7 Tips to Stay on Top of Social Media Customer Service
Social is no longer a secondary component to your business, and learning how to properly deliver social media customer service is essential to success.
Why Aren't You Using the New Twitter Customer Service Features?
It's now easier than ever to provide great Twitter customer service to your existing and future customers. Let us show you how.
How great customer service can be an effective marketing tool
Be honest. Is your small business really wowing your customers and clients? Every professional knows that customer service is important. So why is it that the small businesses getting it right are in the minority?
5 Remarkably Powerful Customer Service Secrets From the Hospitality Industry
Take a cue from Richard Branson, Danny Meyer, the Ritz-Carlton, Tom Colicchio, and other customer service experts.
The 5 Social Media Customer Service Stats You Must Know
Five social customer service stats to know, based on research from Jay Baer for his book Hug Your Haters. Includes slide deck and bonus data.