Are you stuck answering so many phone calls that you can't focus on your core business tasks? Learn how an answering service can alleviate your struggle.
How to switch answering service. Take these steps to ensure a smooth transition to your new answering service.
When comparing answering services, companies with multiple locations have a clear advantage. Find out why you want an answering service with several locations.
Dear Whoever is in Charge of Customer Service for DirecTV:
Reliable after-hours call answering service can help build better customer experiences. Learn how 24/7 live agent services, business owners can relax knowing customers are talking to alert, reliable, and professional agents.
As we all know availability, support and response is key to successful customer service. Learn the top things you didn't know about answering services.
Making the decision to hire an answering service can be a difficult one. After all, you’ve had your trusty answering machine or computerized menu tree for years and it’s always done the job —…
These are answers to the most common questions marketers ask about call tracking.
If I have someone who's at home and feeling bad and feeling scared, then all the electronic tools in the world won't replace our clinical brains and the comfort we can provide to our patients in helping them make it through the night.
Does partnering with a phone answering service or virtual receptionist make sense, given your business goals, budget, and customer needs?
What? Your guy too busy to return my phone calls? The conversation isn’t held all that frequently, but frequent enough I can almost tell just how it’s going to go in the first few moments after picking the call out. A customer has placed numerous calls to a customer service representative [CSR] and has yet …
Phone calls are some of your hottest leads. Here are five tips on the best practices for phone call management.
What's going on with charity telemarketing? Does it get a bad rap, or is it really a scam? Here are the facts and how you can avoid a scam.
Have you ever received a call that left a bad taste in your mouth? Don't be that person. Follow these phone etiquette tips and put your best “voice” forward
Prospective clients often ask me if their calls are guaranteed to be answered by a live person every time.<br>The answer to that question is yes and no.<br>Yes, because a live person will be answering your calls. No, because if a Customer Service Professional is not available to
When you know why callers are calling your service department, you can fix your phone processes to ensure success before the phone rings. Free phone training.
Great News! With the proper training, answering these five questions should not be difficult for any member of your team. To help you in your training ventures, below is some short scripting that you can use to work with your people in answering those key questions.
Medical professionals are entrusted with the health and safety of their patients each and every day. With that much pressure, it can be hard to keep up with the calls that seem to come in at all ho…