Pacific Telecommunications Council
Mxcully-Moiliili - Honolulu:
Businesses finding their voice to empower customers
Businesses finding their voice to empower customers
Finding the Value in Hybrid UC
You've got to know what hybrid means and what your options are before you can pick the right deployment model for your organization.
Is Voice Commerce Becoming the Norm?
Voice commerce holds promise. But, not everyone is comfortable—or even interested—in using their Amazon Echo or Google Home device to make a purchase (yet). Here’s what marketers need to know.
Why Every Home Will Have Voice Control in 10 Years
Despite consumer concerns related to privacy, voice control is on track to become the most important change to user interface design since the touchscreen revolution.
How Voice Assistants Will Transform the IoT Ecosystem
Voice assistants are an essential component of today's smart homes. As voice continues its advancement, how will we see it play out in the connected home?
Apple privacy updates tell you more about how apps use your data
The new privacy features also aim to keep marketers from snooping on your email use, and they address the collection of customer voice recordings.
What is Voice of the Customer (VoC)?
There are several existing platforms and those that are emerging that exist to give Voice of the Customer (VoC) a way to reach others. Find out the business initiated customer feedback tools needed to enhance VoC.
Finding Your Voice (Search) With Conversational AI
The popularity of voice enabled devices and voice search has skyrocketed over the last several years. How will your organization take advantage of these new technologies now that so many users are having conversations with their devices?
5 Examples of Voice-Powered Customer Experiences
A look at how organizations are implementing voice technology for their organization's customer experiences.
Finding the Right Customer Service Channels for Your Business
In today’s fast-paced world, customers are short on time and patience. They can be demanding, requiring immediate answers to their questions and solutions to their problems. Failing to respond in t…
How Does a Voice of Customer (VoC) Program Work?
VoC programs discover and drive new opportunities for revenue growth, improved products and processes and even brand-new product development ideas.
8 Enterprise Voice of the Customer (VoC) Tools You Should Know About
Collecting voice of the customer data effectively is hard. Processing and acting upon even harder. These VOC tools can help simplify the process.
Use Voice and Text Technologies to Find (and Keep) More Customers
Voice and text technologies help the bottom line at your dealership by getting new customers in the door and improving relationships with current ones.
So What? Who Cares! Not Your Customer...
Anyone can rant about what benefits their product or service brings, the cool features it provides, etc., but does your customer even care? Check out this ti...
7 Ways to Get More From Omnichannel Customer Service
Customers expect consistent experiences across channels and devices. Use data from all your channels with omnichannel customer service.
is your Trader Voice infrastructure ready?
Learn Speakerbus' "best practice" principles for compliant Trader Voice With Red Box Recorders discover powerful tools to assist with regulatory compliance o...
5 Tips for Managing Communication Overload
Remember when an overstuffed inbox or a full voice mailbox was the biggest source of your communications frustrations? Today’s technological age has brought a wide range of platforms, programs, and apps aimed at making the exchange of information simple and intuitive. From a purely functional standpoint, that’s exactly what online calendars, file sharing programs, content […]
What Is Voice Commerce Missing?
Voice commerce hasn't exactly changed the face of ecommerce as we know it. What gives?
A Guide to Finding the Right Managed IT Services Partner
As outsourcing IT becomes commonplace, businesses must know how to use it effectively.
Finding Your Place in the Cloud
Communications service providers must consider multiple factors when deploying a cloud-based hosted UC (unified communications) offering, says ANPI.
Why voice interfaces remain challenging
While voice recognition is much improved and its place in IoT architectures is perceivable, it can still be hard to communicate.
