Windshields and heat Summer is almost here, gray skies have parted (well mostly) to allow the bright sun to shine through. Summer is a great time of year when our area
How to Compare Answering Service Pricing
Not all pricing is equal in the telephone answering service world. In fact, it can get a little confusing when you are shopping around, but read on to learn how to compare answering service pricing like a pro One would think that a call is a call and a minute is a minute, but that couldn’t be further from the truth in the answering service industry. Sorry, it’s not like all of us answering service providers got together and concocted a devious plan to confuse everyone. The truth is that each call center and company is different. The technology used by each one can vary, and differing values and historical factors all play into the way answering service pricing is determined. That information isn’t exactly helpful when you are attempting to choose the…
4 Residential Glass Cleaning Tips You Wish You Knew Years Ago
In general, house cleaning is a task many homeowners don’t look forward to performing. When it comes to cleaning residential glass surfaces like windows, tabletops, and
How Do We Answer the Phone? AnswerConnect Answering Service
Business owners often ask us how we can answer their phones without being in their office. It’s actually pretty simple! Here’s how it works.
How to Make a Telephone Answering Service Script
It’s easier than you think to make a telephone answering service script, but the best method might surprise you. Get ready for some role playing I am often asked by new customers to email them a sample script that they can review and use for their new answering service. This is always a bit difficult because there is no standard script that is ever used for telephone answering. Every service is different and unique to the business that it serves. And so it should be. However, I can certainly advise you on how easy it really is to create a script that will serve your business needs. What would you like your answering service to do for you? Step one is to define what purpose your answering service must have. Are they handling…
How Is Your Physician Answering Service Doing?
Medical professionals can benefit greatly from the right answering service company, but they’re not all the same. If your physician answering service is doing its job well, you and your callers and…
A History of Answering Services and Call Centers
Answering services and call centers have been around for decades, but they are a part of an industry that is continually changing. Here’s a brief history of how call centers got started and how far answering services have come since then Approximately 40 years ago, airlines and the hospitality industries started centralizing the places they took reservation calls. This was about the time the original large scale, premise-based telephony switches came out. More and more, industries began utilizing different kinds of call centers with banks and catalog shopping businesses commonly operating their own version of an early customer contact center. However, many businesses did things their own way with mixed results for years Then the 1990s…
Booth 1935 + Free Westec Pass = See you There
Where & When: Booth 1935, the Los Angeles Convention Center, September 12th through the 14th Quick Info: Come see demonstrations of DNC software, machine monitoring, job scheduling, and more. We will also have our USB and wireless solutions, along with the highly-anticipated Multi Connect device. Free giveaways of hardware, t-shirts, and mousepads will be available Register. Free tickets are available through September 10th by clicking here and entering code 10605599. Why you should visit SFA at Booth 1935: Learn about Predator's Manufacturing Suite of Software, which includes DNC, Document Control, Machine Monitoring, Tool Crib Management, and our integration services. See how as little as $45 per month, per machine, can help increase your shop floor productivity…
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How Call Centers Can Benefit Dentists
Call centers are beneficial for a variety of industries. Here are some of the ways that dentists can dramatically benefit from a call center.