Fieldglass
Loop - Chicago:
Apple releases new iPod Touch
Remember the iPod Touch? The device Apple hadn't updated in almost two years? Well, there's a new one.
How to Drive Product Strategy With a Personal Touch
Small businesses need all of the help they can get these days.
Jony Ive will depart Apple to start his own company
Apple will be one of his new business' key clients, however.
Is Apple losing its magic touch?
When Apple speaks, the world usually listens. But is Apple losing its magical ability to stimulate interest in what it has to say?
Apple faces a big dilemma if it wants to become a services business
If Apple is serious about being a services business, then it might want to start selling services directly to businesses, too.
High touch or high tech?
The Premier Partner Program: Why We’re So Excited About It
As the longtime leaders of field service management technology, the onus is on us to engineer a solution that touches every aspect of a service organization. A one-size-fits-all solution in FSM does not and should not exist—that’s where our partners come in.
How to develop a "keep in touch" strategy
Developing a ‘keep in touch strategy’ as part of your business model will help move your prospects or clients from one stage to the next, encouraging natural progression to a first purchase, and from there to complimentary or logical next step purchases. Yet many small business owners focus their efforts in the wrong place. They …
For a Breakthrough Idea, Start by Examining Customer Touch Points
Don’t constrain thinking to improving a specific product or service.
Why the Human Touch Matters in Customer Service
“Hi! How can we help you today?”<br>As an internet user, many times, you’ve probably seen an automated chat bot appear on the bottom corner of your screen when you’ve opened a website. To build more efficiency into our daily lives and to save time, automated technology has found its way into every industry, including tech support and customer service<br>Digitization has evolved many industries including…
How To Maintain That Small-Business Touch In Times Of Growth
The larger the customer base, the less personal the service? Not necessarily. These 3 companies maintained their close customer ties despite strong growth.
How & Why to Keep in Touch With Your Clients
There are many simple and straightforward ways you can keep in touch with your clients today that will generate a ton of ongoing business in the future.
How Reddit the Business Lost Touch With Reddit the Culture
When your business is a community, you’d better understand its values.
Know What’s Happening in Your Business at the Touch of a Button!
For the First Time, Continually Know What’s Happening in Your Business at the Touch of a Button! Keep track of employees and materials.
Are Senior Managers Out of Touch With Workers Digital Needs?
Recent Gartner research shows that managers are out of touch with their workers digital needs.
How To Successfully Scale Up While Keeping In Touch
When scaling and operating a global social enterprise, it can be easy to lose sight of operations on the ground.
How self-service can enhance the personal touch
Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the choices they are looking for.
Click-to-call Tracking: How Human Touch Increases Sales
Click-to-call tracking is the most efficient way for marketers to better understand their customers and to ultimately improve ROI.
What's behind Apple's success?
Carmine Gallo discusses the importance Apple's customer loyalty
How to Provide a High-Touch Product Experience While Social Distancing
With the global shift to remote work, our customers have experienced a 50% increase in Monthly Active Users. All of…
