Job Duties • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills,…
Guide to Independent Living for People with Disabilities Now Available
Self-advocates from AHRC NYC, design studio Second Marriage, and the Center for Urban Pedagogy have collaborated to create a Guide to independent living for people with intellectual and developmental disabilities, through CUP’s Making Policy Public program.
6 Reasons to Take a Temporary Position
These days finding a full-time position isn’t easy, but never fear, temporary positions are here! Check out these 6 reasons to take a temp position.
Work Advice: No, temp agencies do not exist to find you a job
Learning permanent lessons from a stint at temping.
Interview prep: Prepare for the worst
A few months ago, a client, Janine, headed off to an interview fully ready. She’d practiced her answers to questions about why she wanted the job
Move On From Annual Reviews (via Passle)
Let’s be honest: If I need to be told once per year if I’m succeeding in my role or not, we’ve got an issue. I should know and be aware at any time duri...
How To Write A Job Description
There are times when companies require top talent for executing certain goals, often needing specific types of employees that fit their requirements.
Tips for a successful Youth Month Savings Challenge
There’s less than two months to go until National Credit Union Youth Month™, when credit unions from coast to coast will urge kids to “Give a Hoot About Savings” and discover the life-changing power of credit union membership. As your celebration planning gets underway, don’t forget about one of the most powerful business development opportunities …
What credit union core processors won't tell you
We talk a good deal about trust when it comes to credit unions. For example, in the article Credit Union’s Emphasis on Trust Holds True, we identified that trust in credit unions among their members is 60%, compared to 30% customers’ trust in big banks. Likewise, credit union executives consistently rank trust as the top priority in vendor …
How to Find a Great Job Faster
You need a job. Now. Time to put the proverbial pedal to the metal! The good news is, unemployment rates are low which means you have more open positions...