Job Duties • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills,…
How to Retain Your Best Employees
Besides being an effective manager, here are other ways you can compensate your staff that go beyond salary increases: Provide…
How NOT to Get Overwhelmed on Job Boards
Searching job board sites can be totally overwhelming. We break down the best sites and their best tools, so you can focus on the important part- the job.
Work Advice: No, temp agencies do not exist to find you a job
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Guide to Independent Living for People with Disabilities Now Available
Self-advocates from AHRC NYC, design studio Second Marriage, and the Center for Urban Pedagogy have collaborated to create a Guide to independent living for people with intellectual and developmental disabilities, through CUP’s Making Policy Public program.