Business in Lodi, NJ

Scaling customer support is not only operationally difficult, it's emotionally difficult!You'd like to roll out the red carpet for each and every customer, but entrepreneurs intuitively know this approach won't scale unless they build systems to help reduce the number of low-value support requests.The framework we'll share today shows you where to begin in building this system so you can get back to having more fruitful conversations with customers.

Opening a brick-and-mortar location is an exciting milestone for a business owner. When you hang a sign and open your door to customers, you get to see their firsthand reactions to your products and services.And when your retail business is thriving, it’s only natural for you to consider expanding from one physical location to two (or more). But how do you know when it’s time to grow?

Amazon's buy box is where sellers have a chance to be featured front and center on a product page, competing with other sellers who offer the same product.As you can imagine, getting your own products to show up there can have a huge impact on your sales.Catch Allan Arinaitwe, founder of Aviox, on today's episode of Shopify Masters to find out how.

Today's Ask Shopify tackles a question that we're sure a lot of people have asked at one point or another in their ecommerce journey: is it better to DIY my store's design, or hire a pro to do it?And sure, there's no one right answer for everyone (we love our pros and our DIY-ers equally!) but if you're worried that you don't have the skills to tackle your store's design yourself, listen up.You definitely do, according to the entrepreneurs we talked to.

There was once a fear that online retail would make in-person retail obsolete. But brick-and-mortar stores are projected to still account for 85% of retail sales in 2025.And with the move toward multichannel commerce, the in-person experience is becoming an extension of all the other touch points customers have with your brand. There’s no competing with online — it’s now about how you can incorporate it into your business.But future-proofing your retail business goes beyond thinking through a...

Chances are that you’ve gone through a self-checkout line in a store at some point. You scan each of your items, bag them, and pay without the assistance of a cashier. A pretty straightforward concept, right?As it turns out, self-checkout lines were just the first step in what has become a major technology-based revolution in the way that shoppers pay in brick-and-mortar retail environments. But self-checkout is just one evolution in the payment process. There’s no shortage of new tech soluti...

Check out Jim Wright's "The Bird Watcher" column in today's Record, all about Snowy Owls. As Jim writes, we're hoping that this winter will be prime viewing for the magnificent species. As the NJSEA's own naturalist Drew McQuade says in the article,“Snowy owls are unlike anything else you’ll see around here. Sometimes it can be…