Travel in Hialeah, FL

Customers' rising demands and expectations means customer experience design needs dedicated leadership. Here's why you need a CXO.

Once again, the Denver Nuggets find themselves heading into a Game 6 on the road with a 3-2 series lead. Denver’s two playoff series have played out in similar fashion, as the Nuggets also won both Games 4 and 5 in the first round. However, this time Nuggets head coach Michael Malone is looking for a different approach.

After a global pandemic transformed millions of humans into Freakers, Deacon St. John is embattled in what seems to be a never-ending fight to stay alive.

A look at the downside of user-friendly platforms, the dark web, and more.

Why plan something boring on Valentine's Day, when you can have a romantic date with speed and excitement? Bring your date to your local K1 Speed on Feb. 14 and enjoy two (2) races each for ONLY $50 ($55 in select cities), plus we'll even toss in a FREE pizza/flatbread to enjoy together after your racing! You a bachelor/bachelorette? Enjoy all four races and the pizza for yourself!

Call center and customer service teams have a variety of KPIs to choose from, but as each company and support department is different, their benchmarks will vary. Read on to learn about a few measures that are commonly tracked in call centers and customer service departments. They may just work for you, too.

Here are some of the leading qualities you should look for when hiring call center agents.