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Scaling customer support is not only operationally difficult, it's emotionally difficult!You'd like to roll out the red carpet for each and every customer, but entrepreneurs intuitively know this approach won't scale unless they build systems to help reduce the number of low-value support requests.The framework we'll share today shows you where to begin in building this system so you can get back to having more fruitful conversations with customers.

The best part about planning a wedding is coming up with creative and custom details to incorporate in your big day. We’re sharing the adorable and unique details that recent couples who married at…

The Grammy-winning album has sold 1.46 million copies since its September 2015 release.

Opening a brick-and-mortar location is an exciting milestone for a business owner. When you hang a sign and open your door to customers, you get to see their firsthand reactions to your products and services.And when your retail business is thriving, it’s only natural for you to consider expanding from one physical location to two (or more). But how do you know when it’s time to grow?

NYU Shanghai’s class of 2017 has seen glowing successful upon graduation. 97% of the school’s first graduating class are currently employed.

The Science of Happiness is NYU’s most popular elective. Here’s what students think of it.

Take a tour though the countryside of Argentina and sample four Catena Zapata selections paired with small plates.
February 22, 2018,

Playwright Sarah Burgess and Tony-winning director Thomas Kail team up again for "Kings," a scathingly funny new play about the people at the heart of our democracy. Kate is a whip-smart lobbyist who doesn’t waste her time on anyone who can’t get elected, stay elected, and help her clients get what they want. Kate thinks Representative Sydney Millsap is a political neophyte whose staunch ideals are…

For a singer with such powerful pipes, it's something of a shock to hear vocalist Emilie Surtees describe herself as primarily a "listener." Then again, maybe it's her extraordinary capacity to listen that gives her tribute to Aretha Franklin, Anita Baker and Whitney Houston its amazing accuracy. Surtees not only replicates hit songs, power note for power note, but communicates the soul of each singer who…

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Amazon's buy box is where sellers have a chance to be featured front and center on a product page, competing with other sellers who offer the same product.As you can imagine, getting your own products to show up there can have a huge impact on your sales.Catch Allan Arinaitwe, founder of Aviox, on today's episode of Shopify Masters to find out how.

Afro-Cuban jazz great Bobby Sanabria stars in "Dangerous Rhythms: T.J. English and his Latin Jazz Explosion". Curated by best-selling author English ("The Westies, Havana Nocturne") in celebration of his latest book, "The Corporation: An Epic Story of the Cuban American Underworld", this show at New York's famed Zinc Bar features legendary percussionist Sanabria, whose 2012 album "Multiverse" was nominated for a pair of Grammys. Also set to appear is Sexteto Ibiano.

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When:
February 17, 2018 @ 9:00 AM – 12:00 PM
We regret to inform you that this event has been cancelled. Want to learn more about Construction Kids? Read about Construction Kids here, and check out their gallery of fun projects.

One Local or Facial Session - Up to 37% Off Cryotherapy & Facials
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What We Love
Cryotherapy is considered a “biohack,” or a technique that exploits natural bodily processes for benefits like weight loss and improved health
Localized sessions are just a few minutes long, but the icy treatment works fast to burn calories, destroy fat cells and promote collagen production. Zone in on a…

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Singer/songwriter Erin McKeown talks 'Welcome to Night Vale' connection and new musical, 'Miss You Like Hell,' on Fan Theory podcast

Be there when award-winning magician Robert Malissa puts the very art of the magic trick itself on trial. He will lie and cheat (with a grin on his face) as he presents feats of mentalism, sleight-of-hand and all sorts of sneaky swindles while making a case for the craft of deception. Taking direct aim at the view many people have of magic as some sort of tacky thing meant for children's birthday parties, Malissa's examination of the art form is comic, sometimes poetic…

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In the grand tradition of stage superstars who have played the iconic role of Dolly Gallagher Levi around the world, the Tony Award-winning Broadway legend Betty Buckley will star in the first national tour of Hello, Dolly!, the Tony Award-winning Best Musical Revival, beginning October 2, 2018 in the Connor Palace at Cleveland's Playhouse Square.

Today's Ask Shopify tackles a question that we're sure a lot of people have asked at one point or another in their ecommerce journey: is it better to DIY my store's design, or hire a pro to do it?And sure, there's no one right answer for everyone (we love our pros and our DIY-ers equally!) but if you're worried that you don't have the skills to tackle your store's design yourself, listen up.You definitely do, according to the entrepreneurs we talked to.

One General Admission Ticket
2018 Jersey City Wine Fest
The wine: over 100 wines in 13 different styles from around the world, including from Europe, Australia, South Africa, and the Americas
The food: The waffle it, Chavas and Angry Archie’s are just a few of the restaurants satiating empty stomachs
Drinks with a view: the festival takes place at Haborside’s waterfront property, complete…

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Some industries move so quickly that products that were innovative yesterday become commodities tomorrow. In these hyper-competitive spaces, being first to market isn't enough. In this episode of Shopify Masters, you’ll learn from two entrepreneurs who built a systematized business that they can adapt quickly to a fast-growing vaping industry that's saturated with competitors.Robert Kayvon and Carlos Garay are the owners of SOURCEvapes: high-quality vaporizer equipment and accessories.

Relive the excitement of the critically acclaimed RPG Secret of Mana. Join Randi, Primm, and Popoi in the classic turn-based RPG by Square. Buy at GameStop.

The Deal
$40.50 for Real Look synthetic silk eyelash extensions ($125 value)
$51 for Natural Look synthetic silk eyelash extensions ($150 value)
The Real Look includes up to 70 extensions per eye and the Natural Look includes up to 90 extensions per eye; both take about 60 minutes to apply.

If coffee and/or tea are essential ingredients in your life, then you'll be hooked on the NYC Coffee & Tea Festival at the Brooklyn Expo Center. Featured on the Food Network's hit show Unwrapped and designed to appeal to both consumers and people in the trade, the NYC Coffee & Tea Festival offers two days of buzzing fun and informative programming. More than 100 exhibitors from around the globe will be on hand to pour samples of their finest coffees and teas and…

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